Keeley Probus
Grovetown
Summary
Reliable professional with experience in administrative roles, aiming to transition to a legal assistant position, and hopefully become a paralegal in the future. Demonstrates strong organizational skills and maintains confidentiality of sensitive information. Proven ability to manage tasks efficiently.
Overview
4
4
years of professional experience
3
3
Certifications
Work History
Communications Officer
Augusta 911
Augusta
06.2024 - Current
- Answered incoming emergency calls to assess situations promptly.
- Gathered critical information from callers for dispatching services.
- Performed data entry into computer system to document call information.
- Routed non-emergency requests to the appropriate departments or resources.
- Verified that proper protocols were followed during dispatch process.
- Assisted with training new call takers on policies and procedures.
Manager
Cafe dulce
Augusta
09.2022 - 06.2024
- Oversaw daily cafe operations, ensuring smooth workflow and customer satisfaction.
- Trained and mentored staff on service standards and cafe procedures.
- Implemented health and safety protocols to maintain a clean environment.
- Monitored staff performance and addressed issues.
- Trained employees on additional job positions to maintain coverage of roles.
- Completed day-to-day duties accurately and efficiently.
- Managed product inventory and restocked as needed.
Administrative Assistant
Richmond county coroners office
Augusta
09.2021 - 09.2022
- Prepared and maintained accurate case files and documentation for efficient record-keeping.
- Ensured confidentiality of sensitive case information through secure handling practices.
- Organized confidential documents according to established protocols for easy access.
- Greeted visitors professionally, responding to inquiries and directing them appropriately.
- Verified body bags against records to ensure accuracy and compliance.
- Facilitated body releases to funeral homes and transport companies smoothly.
Education
High School Diploma -
Home School
Harlem, GA05-2020
Skills
- Data entry
- Communication systems
- Customer service
- Staff training
- Attention to detail
- Time management
- Record keeping
- Problem solving
- Critical thinking
- Call handling
- Administrative tasks
Certification
GA POST CERTIFIED- Dispatcher
Timeline
Communications Officer
Augusta 911
06.2024 - Current
Manager
Cafe dulce
09.2022 - 06.2024
Administrative Assistant
Richmond county coroners office
09.2021 - 09.2022
High School Diploma -
Home School