Keenan Scurry
East Point
Summary
Positive and reliable individual with knack for efficiently handling tasks and strong work ethic. Understands warehouse operations and techniques, including inventory management and equipment operation. Committed to maintaining safe and organized workspace to ensure seamless workflow and productivity.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Hays
06.2023 - Current
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Identified and resolved discrepancies and errors in customer accounts.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
Warehouse Associate
Custom Glass Atlanta
01.2023 - Current
- Cut mirrors
- Cut and make shelves
- Install building products by hand
- Operate the forklift throughout the warehouse
- Kept work areas organized, clean and free of safety hazards.
- Operated cutters, forklifts and hand tools to manage production needs.
- Effectively utilized hand tools such as scribes, pliers, cutters, and glass-breaking tools in addition to automated cutting equipment for a diverse range of projects.
- Consistently produced accurate cuts on various types of glass materials based on client specifications while adhering to strict tolerances.
- Laid out materials and system components to prepare for installation.
- Installed complete systems at new residential and business construction sites.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Transported goods between warehouse locations according to shipment and storage needs.
- Operated forklift in compliance with OSHA guidelines and organizational policies.
Forklift Operator
Goggins Warehouse
07.2021 - 02.2022
- Maneuvered pallets by hand in truck truck to maximize loads
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Transported goods between warehouse locations according to shipment and storage needs.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
- Unloaded and stacked materials by raising and lowering lifting devices.
- Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
Forklift Operator
LSC Communications
11.2020 - 06.2021
- Operated a sit down forklift to move material through the facility
- Picked packed and scanned orders using RF gun and doing inventory
- Staked pallets in designated areas
- Cleaned up and disposed of the scraps
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Transported goods between warehouse locations according to shipment and storage needs.
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
Forklift Operator
The Clorox Company
06.2020 - 09.2020
- Operated a sit down forklift to move material through the facility
- Picked packed and scanned orders using RF gun and doing inventory
- Staked pallets in designated areas
- Cleaned up and disposed of the scraps
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Unloaded and stacked materials by raising and lowering lifting devices.
- Demonstrated versatility in operating various types of forklifts, including sit-down, stand-up, and reach varieties, to accommodate different warehouse layouts and requirements.
Aide
Technical system of Georgia
10.2018 - 11.2019
Education
High school or equivalent - Electrical engineering
Technical college system of georgia
Reidsville, GA11.2019
Skills
- Packaging
- Customer service
- Heavy equipment operation
- Call center experience
- Computer proficiency
- Packaging and labeling
- Picking and packing
- Cleaning and organizing
- Heavy lifting
- Loading and unloading
- Warehouse safety
- Order picking
- Attention to detail
- Problem-solving
- Sorting and labeling
- Material handling
- Warehouse operations
- Forklift operation
- Forklift operator certification
- Shipping and receiving
- Team player
- Order picking and processing
- Safe driver
- Palletizing
- Materials handling
Certification
Forklift Certification
Willingtorelocate
- Riverdale, GA
- Jonesboro, GA
- Forest Park, GA
Personal Information
Authorized To Work: US for any employer
Timeline
Customer Service Representative
Hays
06.2023 - Current
Warehouse Associate
Custom Glass Atlanta
01.2023 - Current
Forklift Operator
Goggins Warehouse
07.2021 - 02.2022
Forklift Operator
LSC Communications
11.2020 - 06.2021
Forklift Operator
The Clorox Company
06.2020 - 09.2020
Aide
Technical system of Georgia
10.2018 - 11.2019
High school or equivalent - Electrical engineering
Technical college system of georgia
Forklift Certification
Similar Profiles
Evan MyersEvan Myers
Director, Construction & Property at HAYSDirector, Construction & Property at HAYS
ELA SALASELA SALAS
FIFO Housekeeping Room Attendant at HaysFIFO Housekeeping Room Attendant at Hays
Htan BanyarHtan Banyar
CCS Helpdesk Department of Education at HAYSCCS Helpdesk Department of Education at HAYS