Keenan Webb
Fairburn
Summary
- More than 7 years of successful experience in customer service, data entry and support with recognized strengths in problem-solving, staff support, and planning/implementing proactive procedures and policies
- Recruitment Experience
- IT Experience
- Proficient in working within a team environment as well as independently
- Strong leadership and multitasking skills
- Proven track record of delivering world class service Authorized to work in the US for any employer
Overview
10
10
years of professional experience
1
1
Certification
Work History
Leasing Consultant
CoStar
04.2023 - Current
- Greeted and qualified an average of 25+ prospective residents per week, conducting personalized tours that highlighted unit features and community amenities
- Marketed 150+ units across online platforms (Apartments.com, Zillow), social media, and on‑site signage—consistently maintaining 95%+ occupancy rates
- Prepared, explained, and executed 30–40 residential leases per month; ensured 100% compliance with Fair Housing and company leasing policies
- Processed applications, rent payments, and security deposits; reduced delinquency rate by 20% through proactive follow‑up and payment reminders
- Conducted move‑in/move‑out inspections, coordinated turnover maintenance with housekeeping and vendors to turn units in under 7 days on average
- Managed resident relations—responded to inquiries and maintenance requests via phone, email, and portal; achieved 4.8/5.0 satisfaction rating on surveys
- Negotiated lease renewals and upgrade options, boosting resident retention by 15% year‑over‑year
- Collaborated with marketing and maintenance teams on special events (open houses, resident appreciation days) to enhance community engagement
Tech Advocate
Verizon Wireless
04.2015 - Current
- Demonstrates the advanced troubleshooting skills necessary to resolve the full scope of customer issues including both technical and customer service inquiries.
- Use various administrative department tools and on-line resources for customer resolution.
- Review all customer account information while on calls to identify and match customer's needs.
- Offers and educates on the benefits of products and services and explains how the recommendations will add value to the customer's wireless experience.
Education
Bachelor's - Information Systems
Albany State University
Albany, GA01.2014
Skills
- Microsoft (10 years)
- Macintosh (6 years)
- Technical Support (5 years)
- Sales (6 years)
- Education (2 years)
- IT Support
- Network Support
- Help Desk
- Troubleshooting
- Active Directory
- Computer Networking
- LAN
- Operating Systems
- Microsoft Windows
- Microsoft Windows Server
- Technical support
- Front desk
- Property management
- Google Suite
- Microsoft Excel
- Budgeting
- Marketing
- DocuSign
- Accounting software
Certification
- Tier II Technical Expert Certification
- July 2016 to Present
Timeline
Leasing Consultant
CoStar
04.2023 - Current
Tech Advocate
Verizon Wireless
04.2015 - Current
Bachelor's - Information Systems
Albany State University
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