Keeondra Crittenden
Stockbridge
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
11
11
years of professional experience
Work History
Data entry
Teksystems
02.2023 - 09.2023
- Directed calls, managed billing, and ensured accurate data entry for improved office efficiency.
- Implemented standardized data procedures, significantly enhancing accuracy and workflow.
- Optimized data entry processes, resulting in measurable productivity improvements.
- Enhanced file management, contributing to a more organized and efficient office environment.
- Maintained organized filing systems that ensured quick retrieval of documents, significantly reducing processing times for requests.
Project Manager
Lowe’s CPO
11.2017 - 09.2023
- Address client concerns, exceed expectations, enhance satisfaction.
- Manage projects, prioritize tasks, align with goals.
- Plan, design, schedule project phases, ensure timely completion.
- Develop risk management plans, minimize delays, tackle challenges.
- Coordinate timelines, resources, improve team efficiency.
Utilization Management Representative
Elevance Health
Atlanta
07.2025 - Current
- Reviewed patient requests for service authorization and medical necessity.
- Collaborated with healthcare providers to gather required documentation.
- Utilized electronic health records to document utilization reviews.
- Ensured compliance with regulatory standards and company policies.
- Assisted in developing new policies and procedures related to Utilization Management processes.
Customer service
Home Depot
02.2025 - Current
- Manage daily operations, boosting team efficiency and customer satisfaction.
- Adapt swiftly to challenges, ensuring uninterrupted service.
- Collaborate effectively to resolve issues, enhancing service quality.
- Apply critical thinking for informed decision-making.
- Promote a positive workplace, encouraging teamwork.
Management Support Specialist
Teksystems
Atlanta
10.2023 - 03.2025
- Improve workflows, achieving measurable efficiency gains.
- Cultivate stakeholder relationships to align project goals.
- Direct projects to meet deadlines, optimizing resources.
- Enhance project management, ensuring client satisfaction.
- Streamline processes for consistent on-time project delivery.
Customer service
Home Goods
01.2024 - 02.2025
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Promoted store offerings, enhancing customer engagement and driving sales growth.
- Leveraged product knowledge to assist customers, improving satisfaction and retention.
- Collaborated with team members to streamline daily operations, boosting productivity.
- Contributed to a positive shopping experience, increasing customer loyalty and repeat visits.
Claim Specialist
MDwise Market Place
03.2015 - 11.2017
- Provided exceptional customer service during difficult situations, displaying empathy while explaining complex claim issues clearly to clients.
- Managed high-volume caseloads effectively, prioritizing urgent cases while maintaining attention to detail for all claims.
- Maintained compliance with industry regulations by staying up to date on changes in policies and procedures, ensuring proper handling of sensitive information.
- Enhanced customer satisfaction with timely and empathetic communication throughout claim process.
Education
Associates - Business Management
Indiana Institute of Technology
Indianapolis, Indiana05.2019
High School Diploma -
Lew Wallace High School
Gary, Indiana06.2001
Skills
- Problem Solving
- Data Analysis
- Microsoft Office
- Customer Service
- Team Leadership
- Critical Thinking
- Analytical Skills
Timeline
Utilization Management Representative
Elevance Health
07.2025 - Current
Customer service
Home Depot
02.2025 - Current
Customer service
Home Goods
01.2024 - 02.2025
Management Support Specialist
Teksystems
10.2023 - 03.2025
Data entry
Teksystems
02.2023 - 09.2023
Project Manager
Lowe’s CPO
11.2017 - 09.2023
Claim Specialist
MDwise Market Place
03.2015 - 11.2017
Associates - Business Management
Indiana Institute of Technology
High School Diploma -
Lew Wallace High School