Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

KEESHA BARNES

Atlanta

Summary

Compassionate and dedicated leader with strong communication skills. Enthusiastic contributor who values providing exceptional customer service. Confident and client-focused with exemplary skills in active listening, navigating complex work environments and adapting to lessons on the job. Looking to apply well-versed time management skills to a fast-paced, high-reward industry and opportunities for growth with a financial company that prioritizes a goal-oriented, growth mindset.

Experienced with managing service desk operations to ensure timely and effective support. Utilizes strategic planning to optimize workflow and improve service delivery. Track record of enhancing team performance and resolving technical challenges efficiently.

Overview

7
7
years of professional experience
6027
6027
years of post-secondary education
7
7
Certifications

Work History

Evening/Service Desk Manager

Star Market
02.2022 - 02.2025
  • Reduced ticket backlog by prioritizing high-impact issues and consistently meeting response time targets.
  • Managing hardware or software inventories and resources.
  • Managed vendor relationships to ensure timely delivery of hardware, software, and support services at competitive prices.
  • Monitoring performance metrics to evaluate team productivity.
  • Optimized resource allocation by regularly reviewing team workload and adjusting schedules as needed.
  • Championed the adoption of IT service management best practices to drive process improvements and increase overall Service Desk effectiveness.
  • Improved service desk efficiency by streamlining processes and implementing best practices.
  • Enhanced customer satisfaction with timely issue resolution and effective communication skills.

Book Keeper/Cashier Manager

Star Marketing Inc
10.2017 - 03.2022
  • Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
  • Promoted a safe working environment with thorough adherence to company policies and safety protocols.
  • Built positive relationships with customers to increase repeat business.
  • Kept orderly and accurate accounting records by monitoring sales documentation.
  • Keeping the checkout area clean and orderly.
  • Monitored inventory to keep store stocked with necessary items and avoid running out of in-demand products.
  • Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
  • Assisting customers with product location within the store.

Education

Home health Aide -

Bulkan’s Educational Institute
Brooklyn, NY
01-2017

Associate of Accounting -

Knox Community College
Clarendon, JA
06-1999

High School Diploma -

St Elizabeth Technical High School
St Elizabeth, JA
07-1995

Skills

Problem-solving

Time management

Team leadership

Service quality management

Incident management

Escalation management

Goal oriented

Customer service

Certification

Osha, Brooklyn, NY

Timeline

Evening/Service Desk Manager

Star Market
02.2022 - 02.2025

Book Keeper/Cashier Manager

Star Marketing Inc
10.2017 - 03.2022

Home health Aide -

Bulkan’s Educational Institute

Associate of Accounting -

Knox Community College

High School Diploma -

St Elizabeth Technical High School

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KEESHA BARNES