Keeyasia Daniels
Atlanta
Summary
Dynamic and detail-oriented professional with extensive experience in customer service and logistics at UPS Inc. Proven ability in resource allocation and dispute resolution, ensuring efficient operations and high customer satisfaction. Adept at multitasking and optimizing delivery routes, consistently meeting tight deadlines while fostering teamwork and collaboration.
Overview
6
6
years of professional experience
2026
2026
years of post-secondary education
Work History
Customer Service Representative remote
Concentrix
Atlanta
03.2026 - Current
- Assisted customers with inquiries and product information through multiple communication channels.
- Resolved complaints by identifying issues and providing effective solutions promptly.
- Documented customer interactions accurately in the internal database for future reference.
- Educated customers on product features and benefits to promote informed purchasing decisions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Hairdresser
K2thestylist LLC
Atlanta
09.2021 - Current
- Styled hair using cutting, coloring, and texturizing techniques.
- Consulted with clients to determine desired hairstyles and services.
- Maintained cleanliness and organization of workstations and tools.
- Collaborated with team members to provide exceptional customer service.
- Managed appointment scheduling to optimize workflow efficiency.
- Educated clients on hair care products and maintenance tips.
- Developed strong relationships with clients through effective communication skills.
- Participated in ongoing training to stay updated on trends and techniques.
- Developed relationships with regular clients by providing excellent customer service.
Line Pick & Packer
Home Depot Warehouse
11.2021 - 03.2022
- Performed required housekeeping to keep work areas clean such as sweeping floors, putting trash in trash containers and picking up product from floor.
- Complied with safety, health, and environmental regulations as prescribed by law.
- Proved successful working within tight deadlines and a fast-paced environment.
- Inspected items to identify discrepancies and damages and reported to supervisor.
- Collaborated with team members to achieve daily goals and meet company objectives.
Transportation/Logistics Dispatcher
UPS Inc.
03.2020 - 11.2021
- Coordinated dispatching of Number drivers to accomplish daily delivery requirements.
- Reviewed paperwork and contracts prior to dispatching crew members to support accuracy and clarify understanding of details.
- Created delivery routes and optimized plans for traffic, road conditions, and other factors.
- Handled incoming calls and emails from customers regarding issues with deliveries.
Cashier and Customer Service Representative
Popeyes
05.2020 - 09.2020
- Greeted customers entering store and responded promptly to customer needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Addressed customer needs and made product recommendations to increase sales.
- Restocked and organized merchandise in front lanes.
Education
Bachelor of Science - Information Technology
Southern New Hampshire University
Hooksett, NH 02.2026 - 03.2026
High School Diploma -
Kipp Atlanta Collegiate High School
Skills
- Equipment needs assessment
- Resource allocation
- Time management abilities
- Prioritizing calls
- Computer literacy
- Teamwork
- Team work scheduling
- Professionalism
- Equipment orders
- Work order tracking
- Detail-oriented
- Active learning
- Customer education
- Follow-up skills
- Dispute resolution
- Process orders
- Teamwork and collaboration
- Team building
- Multitasking
- Traffic monitoring
References
- Michelle Merrell, Former Supervisor, +1 (470) 992-2893
- Karnard Smith, Former Teacher / Basketball Coach, 404-662-7353
- Kennedi Scott, School Counselor, +1 (470) 714-6259
Timeline
Customer Service Representative remote
Concentrix
03.2026 - Current
Bachelor of Science - Information Technology
Southern New Hampshire University
02.2026 - 03.2026
Line Pick & Packer
Home Depot Warehouse
11.2021 - 03.2022
Hairdresser
K2thestylist LLC
09.2021 - Current
Cashier and Customer Service Representative
Popeyes
05.2020 - 09.2020
Transportation/Logistics Dispatcher
UPS Inc.
03.2020 - 11.2021
High School Diploma -
Kipp Atlanta Collegiate High School