Keira Lewis
Union City
Summary
Dynamic professional with leadership qualities and strong organizational skills. Proven track record in customer service excellence and complex problem-solving, enhancing team performance and student engagement. Adept at cash handling and maintaining safety standards, fostering a positive environment for both customers and colleagues. Furthermore, a professional with experience in academic support and administrative tasks. Ensures seamless team collaboration and adapts to changing needs efficiently. Strong skills in communication, coordination, and time management. Reliable in achieving results and supporting educational goals.
Overview
5
5
years of professional experience
Work History
Student Assistant
Dine West
01.2025 - Current
- Provided excellent customer service to students and staff at the front desk, addressing inquiries and concerns promptly.
- Greeted incoming office visitors, answered questions, and directed individuals to office locations.
- Facilitated a positive learning environment by providing support services to students with accommodation needs.
- Enhanced campus safety, conducting regular checks and reporting potential hazards.
- Boosted team efficiency with thorough training on new software tools.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Stocked, tagged and displayed merchandise as required.
- Kept workstations well-organized and sanitized throughout shifts, promoting cleanliness and reducing cross-contamination risks.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Collaborated with team members to optimize workflow, resulting in better overall performance during peak hours.
- Stocked, tagged, and displayed merchandise as required.
- Reside on campus full-time, gaining in-depth familiarity with campus facilities, resources, and student needs
- Experienced in navigating student life and campus systems, allowing for effective communication and support of peers
- Able to relate to and assist fellow students through shared academic and social experiences
Customer Service Representative/Manual Encoder
Daifuku America
06.2024 - 12.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Proactively identified potential problems or errors in the baggage handling process, taking corrective action when necessary.
- Improved baggage handling efficiency by streamlining loading and unloading processes.
- Collaborated with team members to ensure efficient transfer of luggage between flights.
- Maintained clear communication with colleagues, supervisors, and airline staff to coordinate seamless baggage services.
- Enhanced customer satisfaction with timely and accurate baggage delivery to claim areas.
- Minimized delays by prioritizing tasks based on flight schedules and deadlines.
- Maintained a safe work environment by adhering to all safety regulations and guidelines.
Front Desk Receptionist/Party Host
Get Air Trampoline Park
02.2024 - 05.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Enhanced guest experience by providing exceptional customer service and creating a fun atmosphere for events.
- Supervised children's activities, maintaining happiness, safety and well-being.
- Handled any unexpected issues or emergencies calmly and professionally, maintaining a positive atmosphere during events.
- Maintained cleanliness standards throughout events to provide an inviting environment for guests while adhering to health codes.
- Planned parties according to customer specifications.
- Educated guests on rules and policies to deliver safe, enjoyable experiences.
- Led creative games and activities to engage and entertain guests during events.
- Decorated and set tables in accordance with party themes and age groups.
- Prepared and served food and drinks to guests, meeting hygiene and safety standards.
- Directed guests to correct areas for eating, dancing, and other services.
Team Trainer/Shift Manager
Freshens
01.2022 - 12.2023
- Led by example in all aspects of work, instilling a strong sense of professionalism and dedication within the team.
- Trained other employees in customer service, food safety, and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Cross-trained existing employees to maximize team agility and performance.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Improved team performance with regular evaluations, constructive criticism, and targeted coaching sessions.
- Taught new team members correct procedures for all areas of operations.
- Maintained current knowledge of all team position requirements.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Kept employees operating productively and working on task to meet business and customer needs.
- Ensured proper rotation of perishable ingredients to minimize waste while maintaining freshness for consumption.
- Maintained a clean and sanitary workspace, adhering to health department standards for food safety.
Assitant Caretaker
Rising Star Montessori Academy
08.2020 - 04.2023
- Participated in ongoing training sessions to stay current on best care practices, enhancing personal effectiveness as an assistant caretaker significantly over time.
- Established trusting relationships with families by consistently demonstrating genuine care and concern for their child''s wellbeing.
- Collaborated effectively with colleagues to provide consistent care and education for all children in the toddler room.
- Enhanced toddler development by implementing age-appropriate activities and playtime in a safe environment.
- Provided one-on-one support for children with special needs or those struggling with specific tasks, ensuring equal opportunities for growth and success.
- Assisted in maintaining a clean, organized classroom that met required health and safety standards according to state regulations.
- Led small group activities designed to enhance language skills, fine motor abilities, and problem-solving techniques among toddlers.
- Collaborated with parents to establish consistent routines and maintain open communication channels for optimal child support.
- Allowed for ample outdoor discovery time in schedule each day.
- Implemented positive discipline strategies to reinforce appropriate behavior in the classroom.
- Instructed children in health and personal habits, such as eating, resting, and toileting.
- Allowed for ample outdoor discovery time in the schedule each day.
Education
High School Diploma -
Rising Star Montessori Acade]
Fayetteville, GA12-2022
Associate of Arts - Psychology
Georgia Military College
Fairburn05-2024
Associate of Science - Criminal Justice
Georgia Military College
Fairburn05-2024
Bachelor of Science - Psychology
University of West Georgia
Carrollton, GA05-2025
Skills
- Leadership qualities
- Strong organization
- Administrative tasks
- Academic standards
- Student safety
- Student engagement
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Customer service excellence
- Complex Problem-solving
Languages
English
Native or Bilingual
Sign Language
Limited Working
Spanish
Elementary
Timeline
Student Assistant
Dine West
01.2025 - Current
Customer Service Representative/Manual Encoder
Daifuku America
06.2024 - 12.2024
Front Desk Receptionist/Party Host
Get Air Trampoline Park
02.2024 - 05.2024
Team Trainer/Shift Manager
Freshens
01.2022 - 12.2023
Assitant Caretaker
Rising Star Montessori Academy
08.2020 - 04.2023
High School Diploma -
Rising Star Montessori Acade]
Associate of Arts - Psychology
Georgia Military College
Associate of Science - Criminal Justice
Georgia Military College
Bachelor of Science - Psychology
University of West Georgia
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