Keisha Diggins
Crestview Rehabilitation Center
Atlanta
9
years of professional experience
Work History
Dietary Server
4 Months- Delivered meal trays to residents following therapeutic diet orders and nourishment instructions.
- Verified tray accuracy against diet cards before distribution to reduce service errors.
- Assisted residents with meal setup, positioning, and utensil preparation during dining service.
- Communicated special requests, refusals, and diet changes to dietary and nursing staff.
- Expedited meal delivery by efficiently organizing tray assembly lines for breakfast, lunch, and dinner services.
Day Porter
6 Months- Cleaned high-touch surfaces in lobbies, shared areas, and restrooms to support sanitary workplace conditions.
- Restocked paper goods, soap, and hygiene supplies across service areas to keep daily operations running.
- Emptied trash and recycling containers to keep shared spaces organized and odor-free.
- Checked facilities throughout shift, addressed cleaning needs, and responded quickly to spills.
- Kept walkways clear of debris and hazards to support safe movement and reduce accident risk.
Housekeeper
11 Months- Cleaned common areas, leasing spaces, and restrooms to maintain consistent property standards.
- Sanitized high-touch surfaces and fixtures using approved cleaning chemicals and safety procedures.
- Restocked supplies in restrooms, break areas, and custodial closets to support daily operations.
- Inspected rooms and hallways, reporting maintenance issues and safety hazards promptly.
- Operated floor care equipment to sweep, mop, polish, and vacuum assigned areas.
- Responded to resident and staff requests with timely, courteous housekeeping support.
Dietary Server
2 Years 9 Months- Delivered meal trays according to resident diet orders and food consistency requirements.
- Verified special diets, allergies, and meal preferences before service.
- Assisted kitchen staff with tray line setup, meal delivery, and post-meal cleanup.
- Maintained sanitary dining areas and followed food safety procedures.
- Responded quickly to resident requests while maintaining courteous, attentive service.
Inbound Call Center Representative
4 Years 1 Month- Resolved inbound customer inquiries with accurate product, billing, and account information.
- Documented call details and case notes in CRM systems for consistent follow-up.
- De-escalated customer concerns using active listening and professional communication.
- Guided callers through troubleshooting steps for service and account issues.
Timeline
Dietary Server
Crestview Rehabilitation Center
06.2026 - CurrentRead More
Day Porter
IRestify
11.2025 - 05.2026Read More
Housekeeper
Royal American Management
04.2024 - 03.2025Read More
Dietary Server
Heritage Home Healthcare
03.2021 - 12.2023Read More
Inbound Call Center Representative
Alorica
05.2017 - 06.2021Read More