Keisha Woodberry
Atlanta
Summary
Detail-oriented and highly organized professional with extensive experience in medical billing and coding, complemented by 25 years in customer service and 5 years managing medical records systems. Proven ability to streamline processes and enhance operational efficiency within dynamic environments. Strong foundation in office management and software applications supports a commitment to contributing effectively to a medical or administrative team. Eager to leverage a wealth of knowledge and skills to drive success in a challenging role.
Overview
6
6
years of professional experience
Work History
Worker Comp Specialist
Caduceus Occupational Medicine
Hapeville, GA
07.2023 - 11.2025
- Provided accuracy on processing and posting payments, reconciling accounts.
- Provided detailed records related to patient and insurance billing and reimbursements.
- Pursue additional payment on open appeals through various means of communication.
- Performed explanations of benefits (EOBs) from insurance companies and ensuring accurate record-keeping.
- Processed payments, reimbursements and unapplied payments with accuracy.
Bus Operator
Unifi Service
Atlanta, GA
03.2021 - 07.2025
- Operated 38 liner foot transit vehicles on assigned routes and maintaining established time schedules.
- Performed daily pre-operation safety inspections, requests servicing and repairs verbally and in writing as necessary.
- Delivered consistent customer service to 38-40 employees in high-paced airport environments.
Customer Service
Home Depot
Kennesaw, GA
06.2019 - 03.2023
- Provided passionate service why creating a great experience with customers calling on their online accounts.
- Actively engage with customers to assess their needs and provide fast, friendly and knowledgeable service.
- Contacted vendors and manufacturers for updates on customer’s order.
- Maintained quality assurance and trust of customers to make sure their orders were completed and correct.
- Provided excellent customer service to customers that were in need of help with placing and or cancellation of orders.
Education
Associate of Science -
Ultimate Medical Academy
Clearwater, FL07-2018
Skills
- Performance enhancement
- Strong verbal and written communication abilities
- Cash management
- Collection strategy development
- Customer support specialist
- Accurate data entry
- Data retention management
- Experience with electronic health records
- Advanced Microsoft Office proficiency
- Excel data analysis skills
- SAP proficiency
- Proficient in AS400 patient management
Timeline
Worker Comp Specialist
Caduceus Occupational Medicine
07.2023 - 11.2025
Bus Operator
Unifi Service
03.2021 - 07.2025
Customer Service
Home Depot
06.2019 - 03.2023
Associate of Science -
Ultimate Medical Academy