Keishonta Redding
Albany
Summary
Experienced professional with over a decade of customer service experience, specializing in remote customer service and phone agent roles. Proficient in handling inbound calls, processing payments, and resolving customer issues. Seeking a Customer Service Representative position to utilize expertise in effective customer communication and technical support.
Overview
13
13
years of professional experience
Work History
Pharmacy Help Desk Remote
Everise
09.2024 - Current
- Executed reversals promptly and accurately.
- Completed remote duties with minimal supervision.
- Managed multiple systems simultaneously in a remote environment.
- Facilitated pharmacy and doctor’s office in handling claims and resolving rejections.
- Facilitated prior authorization processes for medical purposes.
- Ensure compliance with HIPAA regulations.
Solution Specialist
Fresenius Medical Group
08.2019 - 08.2024
- Ensure the integrity of dialysis solutions by conducting thorough inspections for contaminants and particulates
- Maintain confidentiality and exercise discretion in the management of sensitive medical data
- Adhere to stringent safety protocols to protect against infectious diseases during the preparation and handling of medical products
Remote Customer Service Representative
Teletech
02.2019 - 08.2019
- Managed multi-channel customer inquiries, efficiently processing payments and coordinating order tracking to ensure client satisfaction and support
- Liaised with interdepartmental teams to resolve shipping discrepancies and effectively filed claims for lost packages, enhancing operational workflow
Technical Advisor
Concentrix
03.2017 - 02.2019
- Provided comprehensive technical support for a range of products, including iOS and macOS devices, ensuring customer satisfaction through effective troubleshooting and issue resolution
- Accurately documented customer interactions, including problem details and resolution steps, to maintain high-quality service records and facilitate payment processing
- Implemented follow-up procedures to verify problem resolution, enhancing the efficiency of the customer service process and reinforcing the commitment to timely support
Customer Service Phone Agent
Teleperformance
02.2012 - 01.2017
- Assisted customers with inquiries including billing, plan adjustments, and account modifications, ensuring high satisfaction and retention rates
- Processed payments and performed bill adjustments to accurately reflect services and promote transparent billing practices
Education
Diploma - Medical Office and Billing Specialist
Ultimate Medical Academy
01.2020
Skills
- Insurance Verification
- Reimbursement Processing
- Medicare
- Medicaid
- Third Party Payers
- Medical Billing
- Medical Office
- Medical Administrative
- Patient Registration
- Medical Practice Management Systems
- CPT Coding
- ICD-10 Coding
- Medical Terminology
- Medical Records Management
- HIPAA Compliance
Timeline
Pharmacy Help Desk Remote
Everise
09.2024 - Current
Solution Specialist
Fresenius Medical Group
08.2019 - 08.2024
Remote Customer Service Representative
Teletech
02.2019 - 08.2019
Technical Advisor
Concentrix
03.2017 - 02.2019
Customer Service Phone Agent
Teleperformance
02.2012 - 01.2017
Diploma - Medical Office and Billing Specialist
Ultimate Medical Academy
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