Keishonta Redding
Albany
Summary
Experienced professional with over a decade of customer service experience, specializing in remote customer service and phone agent roles. Proficient in handling inbound calls, processing payments, and resolving customer issues. Seeking a Customer Service Representative position to utilize expertise in effective customer communication and technical support.
Overview
13
13
years of professional experience
Work History
Pharmacy Help Desk Remote
Everise
Albany, GA
09.2024 - Current
- Executed reversals promptly and accurately.
- Completed remote duties with minimal supervision.
- Managed multiple systems simultaneously in a remote environment.
- Facilitated pharmacy and doctor’s office in handling claims and resolving rejections.
- Facilitated prior authorization processes for medical purposes.
- Ensure compliance with HIPAA regulations.
Solution Specialist
Fresenius Medical Group
Ogden, UT
08.2019 - 08.2024
- Ensure the integrity of dialysis solutions by conducting thorough inspections for contaminants and particulates
- Maintain confidentiality and exercise discretion in the management of sensitive medical data
- Adhere to stringent safety protocols to protect against infectious diseases during the preparation and handling of medical products
Remote Customer Service Representative
Teletech
Inglewood, CA
02.2019 - 08.2019
- Managed multi-channel customer inquiries, efficiently processing payments and coordinating order tracking to ensure client satisfaction and support
- Liaised with interdepartmental teams to resolve shipping discrepancies and effectively filed claims for lost packages, enhancing operational workflow
Technical Advisor
Concentrix
Albany, GA
03.2017 - 02.2019
- Provided comprehensive technical support for a range of products, including iOS and macOS devices, ensuring customer satisfaction through effective troubleshooting and issue resolution
- Accurately documented customer interactions, including problem details and resolution steps, to maintain high-quality service records and facilitate payment processing
- Implemented follow-up procedures to verify problem resolution, enhancing the efficiency of the customer service process and reinforcing the commitment to timely support
Customer Service Phone Agent
Teleperformance
Albany, GA
02.2012 - 01.2017
- Assisted customers with inquiries including billing, plan adjustments, and account modifications, ensuring high satisfaction and retention rates
- Processed payments and performed bill adjustments to accurately reflect services and promote transparent billing practices
Education
Diploma - Medical Office and Billing Specialist
Ultimate Medical Academy
01.2020
Skills
- Insurance Verification
- Reimbursement Processing
- Medicare
- Medicaid
- Third Party Payers
- Medical Billing
- Medical Office
- Medical Administrative
- Patient Registration
- Medical Practice Management Systems
- CPT Coding
- ICD-10 Coding
- Medical Terminology
- Medical Records Management
- HIPAA Compliance
Timeline
Pharmacy Help Desk Remote
Everise
09.2024 - Current
Solution Specialist
Fresenius Medical Group
08.2019 - 08.2024
Remote Customer Service Representative
Teletech
02.2019 - 08.2019
Technical Advisor
Concentrix
03.2017 - 02.2019
Customer Service Phone Agent
Teleperformance
02.2012 - 01.2017
Diploma - Medical Office and Billing Specialist
Ultimate Medical Academy