Keith Biggins
Senoia
Summary
Highly motivated, results-oriented professional with four years of direct accounting and payment management experience. As a proud graduate of Western Governors University, I am deeply passionate about its mission and the transformative impact it has on students' lives, which fuels my desire to contribute directly to its success as a Payments Solutions Specialist. I bring proven expertise in resolving complex financial inquiries, managing high call volumes in a hybrid remote/office environment, and consistently achieving financial accuracy. Committed to providing clear, proactive solutions, maintaining meticulous financial operations, and fostering positive student relationships to directly impact student satisfaction, retention, and graduation outcomes.
Overview
12
12
years of professional experience
Work History
Accounting Technician
Army and Air Force Exchange Service
Kaiserslautern
12.2021 - 08.2025
- Managed all aspects of Accounts Receivable (AR), Accounts Payable (AP), vendor disbursements, customer refunds, and recharges, consistently processing an average of $500,000 in monthly payments with 0% variances, directly impacting financial accuracy and operational integrity.
- Successfully resolved high volumes of financial inquiries from vendors and customers via telephone and email, effectively troubleshooting payment discrepancies and providing accurate, empathetic solutions.
- Operated effectively in a hybrid remote and on-site work model, ensuring seamless financial operations and client communication, meeting all daily processes and deadlines.
- Coordinated with internal and external stakeholders to complete daily payment processes, manage account balances, and ensure timely resolution of financial matters.
- Achieved 95% customer ticket resolution within 24 hours, demonstrating prompt and professional response to inquiries and a strong commitment to client satisfaction.
Loss Prevention Investigator
Variety Wholesalers
Newnan
01.2018 - 01.2020
- Conducted thorough investigations into theft, fraud, and property loss, utilizing strong analytical and problem-solving skills to identify root causes and implement effective corrective actions.
- Prepared detailed investigative reports, showcasing strong documentation skills and meticulous attention to factual accuracy in financial contexts.
Squad Leader
U.S. Army National Guard
Fort Stewart
04.2013 - 04.2019
- Led teams of up to 20 personnel, ensuring mission readiness and operational efficiency through strict adherence to protocols and clear communication of objectives.
- Managed high-value government equipment valued at $200,000, maintaining 100% accountability through meticulous inventory management and detailed tracking.
- Conducted risk assessments and implemented safety protocols, demonstrating a proactive approach to mitigating potential issues and ensuring operational integrity.
Police Officer
Fayetteville PD
Fayetteville
01.2017 - 01.2018
- Assisted individuals in documenting incidents, providing accurate information and clear communication in sensitive situations, fostering trust and rapport.
- Investigated potential insurance fraud cases, gathering evidence and collaborating with relevant parties, reinforcing skills in risk assessment and compliance.
Education
Master of Business Administration -
Western Governors University
Bachelor of Science - Business Administration - Marketing
Western Governors University
Skills
- Master of Business Administration
- Six Years of proud military service
- Four years of high-volume customer support
- Financial reconciliation and resolution
- Four years of accounts receivable and payment processing experience
- Remote work proficiency
- Microsoft Suite, Excel proficient
- Accounting, payment software proficient
Volunteer Experience
American Red Cross - Assisted with disaster relief and community support, demonstrating compassion and teamwork.
Timeline
Accounting Technician
Army and Air Force Exchange Service
12.2021 - 08.2025
Loss Prevention Investigator
Variety Wholesalers
01.2018 - 01.2020
Police Officer
Fayetteville PD
01.2017 - 01.2018
Squad Leader
U.S. Army National Guard
04.2013 - 04.2019
Master of Business Administration -
Western Governors University
Bachelor of Science - Business Administration - Marketing
Western Governors University