Keith Griffin
Columbus,GA
Summary
Hardworking Client Support Specialist with terrific problem-solving and troubleshooting skills. Engaging and personable to promote a "client first" mentality and dedicated to contributing to team-based environments.
Overview
20
20
years of professional experience
Work History
Client Support Worker
DBHDD
01.2023 - Current
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
- Interacted with team members across departments to research and resolve customer issues.
- Delivered outstanding service to clients to not only maintain but to extend relationship for future business opportunities.
- Devised and implemented community-based programs to promote mental health awareness.
- Documented client progress and activities in accordance with agency policies and procedures.
- Verified basic needs are being met, providing navigation assistance for various benefits and available services.
- Responded to all client inquiries and asked appropriate questions to facilitate resolution
- Interacted with team members across departments to research and resolve customer issues
- Verified basic needs are being met, providing navigation assistance for various benefits and available services
HST/FST Lead / Health Aide Worker
DBHDD
04.2003 - 12.2022
- Monitored patient condition by observing physical and mental condition, intake and output and exercise.
- Provided companionship and basic emotional or psychological support and engaged patient through conversation, games and other forms of entertainment.
- Entertained patients by reading aloud, playing cards and engaging in conversation.
- Transported and accompanied patient to doctor visits or hospital.
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Organized and detail-oriented with a strong work ethic
- Demonstrated respect, friendliness and willingness to help wherever needed
- Managed time efficiently in order to complete all tasks within deadlines
Education
High School Diploma -
Lansing Adult Education
Lansing MISkills
- Crisis Situations
- Inquiry Assistance
- Housekeeping Duties
- Treatment Monitoring
Timeline
Client Support Worker
DBHDD
01.2023 - Current
HST/FST Lead / Health Aide Worker
DBHDD
04.2003 - 12.2022
High School Diploma -
Lansing Adult Education
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