Summary
Overview
Work History
Education
Skills
Timeline
Generic

Keith Wakes

McDonough

Summary

Professional with strong background in logistics, fully prepared for role in warehousing and distribution. Proven ability to efficiently manage inventory, accurately fulfill orders, and maintain safe, organized work environment. Excellent at collaborating with team members and adapting to changing demands. Skilled in operating forklifts, managing stock, and using warehouse management systems. Reliable and results-driven, ensuring high standards of performance and customer satisfaction.

Overview

16
16
years of professional experience

Work History

Order Picker

S&S Activewear
07.2024 - Current
  • Collaborated with team members to ensure timely completion of orders during peak demand periods.
  • Excellent communication skills, both verbal and written.
  • Reduced order processing time with the use of RF scanning equipment and inventory management software.
  • Improved order accuracy by meticulously picking items according to pick list and packing slip requirements.

Delivery driver

DoorDash
03.2020 - Current
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.

Assistant Kitchen Manager

McDonald's
07.2020 - 06.2024
  • Managed daily kitchen operations, delegating tasks among staff members to optimize workflow and maintain high-quality standards.
  • Checked and tested foods to verify quality and temperature.
  • Improved customer satisfaction by addressing feedback promptly and implementing necessary adjustments to kitchen procedures.

Picker/loader

Frito lay
05.2016 - 01.2020
  • Worked fast to meet assigned daily picking quotas.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Expedited the picking process for faster order fulfillment using handheld scanners and inventory management software.
  • Used RF scanners to track orders and verify accuracy.

Customer Service Representative

Alorica
09.2009 - 03.2012
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Education

Electronics -

Wichita Technical Institute
Topeka, KS
03.2008

Skills

  • Timely order fulfillment
  • Logistics coordination
  • Material handling
  • Skilled in forklift operation
  • Packaging and distribution
  • Logistics management
  • Pallet jack handling
  • Adaptable learner

Timeline

Order Picker

S&S Activewear
07.2024 - Current

Assistant Kitchen Manager

McDonald's
07.2020 - 06.2024

Delivery driver

DoorDash
03.2020 - Current

Picker/loader

Frito lay
05.2016 - 01.2020

Customer Service Representative

Alorica
09.2009 - 03.2012

Electronics -

Wichita Technical Institute
Keith Wakes