Kacie StJean
Atlanta
Summary
Dynamic server with years experience in FOH and BOH functions. Diplomatic and engaging communicator with exceptional customer service and food handling expertise. Skilled at memorizing menu items and orders, upselling additional products and taking accurate drink and food orders. Supervisor and training experience.
Overview
5
5
years of professional experience
Work History
Server
ECCO Restaurant (FGR)
Atlanta
08.2025 - Current
- Maintained a welcoming atmosphere through effective communication and teamwork.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
Server
Emilio's Restaurant
Atlanta
01.2025 - Current
- Verified accuracy of orders before delivery by checking presentation of dishes against menu descriptions.
- Resolved customer complaints in a timely manner with professionalism.
- Collaborated with kitchen staff to ensure timely food delivery and presentation.
- Trained new waitstaff on menu items and service protocols.
Server
Lure Restaurant (FGR)
Atlanta
02.2021 - 09.2025
- Provided exquisite wine knowledge to guest
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Greeted guest, answered questions and recommended specials to increase profits.
- Increased beverage sales with food and drink pairing suggestions to suit unique guest preferences.
- Resolved guest concerns with friendly and knowledgeable service.
- Welcomed incoming patrons and seated at optimal locations based on individual preferences and server balancing requirements.
Server
Mirror Lake Golf Club
Villa Rica
02.2021 - 04.2023
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Calculated accurate bill amounts and processed cash and credit card payments.
- Provided timely checks on guest needs and brought requests.
Education
Bachelors in Psychology - Psychology
Georgia State University
Atlanta, GA12-2022
Skills
- Food safety
- Well-built leadership
- Cash handling
- Hardworking
- Determination, dedication
- Ability to multitask
- Communication skills
- Conflict resolution
- Customer service
- Leadership
- Meetings
- Money
- Safety
- Wine pairings
- High-volume dining
- Menu knowledge
- Menu memorization
- Sales technique
- Food safety understanding
- Relationship management
Timeline
Server
ECCO Restaurant (FGR)
08.2025 - Current
Server
Emilio's Restaurant
01.2025 - Current
Server
Lure Restaurant (FGR)
02.2021 - 09.2025
Server
Mirror Lake Golf Club
02.2021 - 04.2023
Bachelors in Psychology - Psychology
Georgia State University