Kelis Robinson
McDonough
Overview
5
5
years of professional experience
Work History
Administrative Assistant
True Blue Marketing, Inc.
03.2023 - 01.2025
- Coordinated scheduling for meetings, ensuring timely communication among team members.
- Managed office supplies inventory, optimizing procurement processes for efficiency.
- Assisted in preparing marketing materials, enhancing presentation quality and consistency.
- Supported project management efforts through documentation and tracking of deliverables.
- Utilized CRM software to maintain client relationships and update records accurately.
Office Assistant
Milner Technologies
07.2021 - 10.2022
- Assisted in maintaining accurate records and documentation for office operations and compliance.
- Supported onboarding processes for new employees, facilitating smooth transitions into the company culture.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Expedited document processing with accurate data entry and timely filing.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
- Strengthened office organization by implementing new filing systems and digital record-keeping practices.
Customer Service Representative
HGS - Hinduja Global Solutions
03.2020 - 05.2021
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Collaborated with team members to enhance service delivery standards and improve customer experience.
- Implemented feedback mechanisms to gather insights for continuous improvement in service quality.
- Escalated complex issues to management while maintaining ownership of initial customer interactions.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
Bachelor of Arts - Communications
Savannah State University
Savannah, GA12-2023
Skills
- Time management
- Data entry
- Collaboration
- Organization
- Office administration
- Calendar management
- Microsoft Office Suite
Timeline
Administrative Assistant
True Blue Marketing, Inc.
03.2023 - 01.2025
Office Assistant
Milner Technologies
07.2021 - 10.2022
Customer Service Representative
HGS - Hinduja Global Solutions
03.2020 - 05.2021
Bachelor of Arts - Communications
Savannah State University