KELISE VANLOO
Augusta
Summary
Knowledgeable and dedicated customer service professional with extensive experience in management. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Specialist
Apple
06.2024 - Current
- Followed all company policies and procedures to deliver quality work.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Evaluated customer needs and feedback to drive product and service improvements.
- Developed effective improvement plans in alignment with goals and specifications.
- Educated staff on organizational mission and goals to help employees achieve success.
Assistant Manager
Chickfila
11.2019 - 04.2024
- Collaborated with upper management to develop and implement business improvements.
- Supported senior managers with day-to-day operational requirements.
- Addressed escalating problems to improve customer relations, maintain brand loyalty, and recapture lost revenue opportunities.
- Delivered performance and motivational feedback to employees.
- Adapted to multiple demands and shifting priorities in a fast-paced work environment.
- Resolved customer complaints or issues promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Supervised a team of employees, providing guidance and support for their professional development.
- Analyzed sales data to identify trends and opportunities for growth or improvement within the store..
- Managed daily operations of the store to ensure efficiency and productivity.
- Assisted with hiring, training, and evaluating new staff members.
- Delegated tasks to appropriate staff members for optimum productivity.
- Upheld brand image by maintaining branch cleanliness, approachability and service.
Education
Kinesiology
Augusta University
Augusta, GeorgiaSkills
- Teamwork and Collaboration
- Problem-Solving
- Interpersonal skills
- Decision-Making
- Customer service and satisfaction
- Adaptability and flexibility
- Excellent written and oral communication
- Good communication skills
Timeline
Specialist
Apple
06.2024 - Current
Assistant Manager
Chickfila
11.2019 - 04.2024
Kinesiology
Augusta University