Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Hi, I’m
Kelli Harrell
Sylvester,GA
Summary
Overview
9
years of professional experience
Work History
Five Star Automotive Group
Office Manager
01.2022 - 05.2023
Job overview
- Maintained computer and physical filing systems.
- Updated employee files with new details such as changes in address or salary levels.
- Responded to employee inquiries to clarify payroll issues regarding wages, deductions and taxes.
- Processed W-2s, 1099s and other year-end reports to remain in compliance with state and federal laws.
- Processed garnishments from creditors or government agencies to meet legal requirements of deducting money from employees' paychecks to pay off debts.
- Reconciled bank and payroll records routinely to verify accuracy.
- Processed timecards and payroll data for team of employees.
- Updated reports, managed accounts, and generated reports for company database.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coordinated special projects and managed schedules.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Verified timekeeping records and handled any discrepancies with employees.
- Maintained payroll information by calculating, collecting, and entering data.
Five Star Automotive Group
Account Clerk
03.2020 - 01.2022
Job overview
- Reported financial data and updated financial records in ledgers and journals.
- Received and entered vendor bills, printed checks and set up electronic debits.
- Provided clerical support to department, such as filing, copying and restocking supplies.
- Assessed data and information to verify entry, calculation and billing code accuracy.
- Maintained accounting, budgetary, personnel, cost, purchasing and other records as required.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
Five Star Automotive Group
Tag and Title Clerk
09.2017 - 03.2020
Job overview
- Organized and prepared tax and title documents to transfer ownership of property.
- Entered title and vehicle information into database.
- Prepared tax and title documents to submit all legal transfer work to DMV.
- Helped customers complete purchases.
- Collected and authorized payments of guests.
- Maintained payroll information by calculating, collecting and entering data.
- Updated employee files with new details such as changes in address or salary levels.
- Processed new hire paperwork and documents.
- Updated employee banking records when it was necessary.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping.
- Communicated with customers to resolve common title issues.
- Stayed up-to-date on Georgia laws and licensing requirements to complete accurate and efficient reviews.
- Informed customers by mail or telephone of additional steps needed to obtain licenses.
Five Star Automotive Group
Cashier
07.2015 - 09.2017
Job overview
- Greeted customers entering store and responded promptly to customer needs.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Received and processed customer payments.
- Resolved escalated customer disputes with special actions such as discounts.
- Assisted customers by answering questions and fulfilling requests.
- Helped management develop employee improvement plans and motivate team members to continually improve.
- Reconciled daily totals to maintain balanced and compliant ledgers.
Harvey's Grocery Store
Cashier
06.2014 - 07.2015
Job overview
- Helped customers complete purchases, locate items and join reward programs.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Reviewed weekly sales ads and monitored price changes.
- Collected and authorized payments of over 50 customers per day.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Worth County High SchoolSylvester, GA
High School Diploma
05.2015
University Overview
Skills
- Attention to Detail
- Ability to work under pressure
- Record Reconciliation
- Customer Service
- Computer Skills
- Managing Operations and Efficiency
- Organizational Skills
- Coaching and Training
- Policy and Procedure Modification
- Business Administration
- Financial Statements
- Travel Coordination
- Human Resources
- Scheduling
- Written Communication
- Administration and Reporting
- Coordinate Events
- Banking Operations
- Billing and Invoicing
Timeline
Office Manager
Five Star Automotive Group
01.2022 - 05.2023
Account Clerk
Five Star Automotive Group
03.2020 - 01.2022
Tag and Title Clerk
Five Star Automotive Group
09.2017 - 03.2020
Cashier
Five Star Automotive Group
07.2015 - 09.2017
Cashier
Harvey's Grocery Store
06.2014 - 07.2015
Worth County High School
High School Diploma
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