Kelli Johnson
Walnut Grove
Summary
Administrative professional looking to obtain full-time employment. Experience in customer service, administrative work ie... scheduling appointments, filing, problem solving and record keeping
Overview
12
12
years of professional experience
Work History
Certified Nursing Assistant
Northside Hospital Gwinnett
Lawrenceville
09.2024 - Current
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
- Managed and maintained patient rooms
- Obtain input and output and vitals signs
- Make rooms available to the patients needs
- Patient advocate to the nurses and charge nurse when changes in patients
- Assisted with ambulation of patients utilizing appropriate equipment safely.
- Answered patient call signals and signal lights to determine patients' needs.
- Assisted patients with daily living activities, including bathing, dressing, and grooming.
- Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Shaved and draped patients to prepare for surgery, treatment or examination.
- Observed patients for any changes in their physical or mental condition.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Provided emotional support to patients and families during difficult times.
- Documented activities and recorded information in EMR system.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Turned and repositioned bedridden patients to prevent bedsores.
Medical Records
Twin Lakes Recovery Center
Monroe
01.2022 - 09.2024
- Answering phones/directing calls
- Collecting completed ROI, locating medical records and releasing the records
- Maintaining office and record organization
- Breaking down and filing client charts and records (proficient w/ EMR)
- Problem solving issues that arise with records release
- Processing insurance claims
- Complete Deposit
- Sort mail
- Ordering office supplies
Front Desk Receptionist
Legacy Group, LLC
Bethlehem
02.2020 - 01.2022
- Answer phones/ direct calls
- Appointment scheduling
- Handling billing and invoicing, worked with collections agency on delinquent accounts
- Problem solving
- Customer service
- Maintained a clean and organized office space for all employees
Assistant Teacher
Country Crossings
Loganville
07.2019 - 11.2019
- Assisted lead teacher in the three-year-old classroom
- Helped prepare toddlers for Pre-K
- Maintained a clean and safe environment for children
Customer Service
Kroger
Loganville
02.2013 - 05.2019
- Answer phones/ Direct calls
- Stocking
- Bakery (Cake decorating)
- Cashier
- Scanner tags
- Assist in maintaining proper inventory
Education
GED -
Gwinnett Technical College
12-2019
Skills
- Microsoft
- Outlook
- One-Drive
- EMR
- Workday
- Waystar
- AXIED
- Excel
- Adobe
- Specimen collection
- Vital signs monitoring
- Patient advocacy
Timeline
Certified Nursing Assistant
Northside Hospital Gwinnett
09.2024 - Current
Medical Records
Twin Lakes Recovery Center
01.2022 - 09.2024
Front Desk Receptionist
Legacy Group, LLC
02.2020 - 01.2022
Assistant Teacher
Country Crossings
07.2019 - 11.2019
Customer Service
Kroger
02.2013 - 05.2019
GED -
Gwinnett Technical College