Kelli Scott
Hoschton
Summary
Dynamic Unit Secretary with proven expertise at Piedmont Urgent Care, enhancing patient satisfaction through exceptional customer service and efficient call management. Skilled in HIPAA compliance and patient records maintenance, I streamlined administrative processes, allowing healthcare staff to focus on patient care while fostering a supportive environment for new team members.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Unit Secretary
Piedmont Urgent Care By Wellstreet
01.2023 - Current
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Obtained payments from patients and scanned identification and insurance cards.
- Placed new supply orders, managed inventory and restocked clerical spaces..
- Enhanced patient confidentiality by diligently adhering to HIPAA regulations in all communications and record handling.
- Fostered positive work environment by assisting new staff with orientation and training on unit protocols.
- Performed various administrative tasks by filing, copying and faxing documents.
- Contributed to team's ability to meet urgent care needs by preparing examination rooms quickly.
- Reduced administrative burden for nurses, allowing more time for patient care, by taking over clerical duties.
- Maintained clean and organized front desk, contributing to welcoming environment for patients and visitors.
- Streamlined discharge process, ensuring patients received clear instructions and follow-up information.
- Supported healthcare staff during emergencies by rapidly assembling patient information and facilitating communication.
- Processed lab paperwork and requests according to physicians' orders.
- Upheld a high standard of patient service by addressing concerns and resolving issues in a timely, empathetic manner.
- Maintained current and accurate medical records for patients.
Education
CCMA -
Emory University
Atlanta, GA05-2025
Skills
- Incoming call reception
- Customer service
- Strong organization
- Telephone reception
- Incoming call management
- HIPAA compliance
- Patient chart maintenance
- Unit secretary training
- Patient scheduling
- EMR / EHR
- Medical office administration
- Clinical support
- Patient data confidentiality
- Patient records maintenance
- Professional telephone etiquette
- Detail-oriented approach
- Training and coaching
- Meeting coordination
- Medication stock orders
- Account management
- Phone reception
- Patient service management
Certification
- CMAA - Certified Medical Administrative Assistant
Timeline
Unit Secretary
Piedmont Urgent Care By Wellstreet
01.2023 - Current
CCMA -
Emory University
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