Summary
Overview
Work History
Education
Skills
Timeline
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KELLI WILLIAMS

Marietta

Summary

Driven Specialist with talent for maintaining public facing customer satisfaction while assisting with reservations and special requests. Successful in helping customers plan special events through exceptional industry knowledge and catered recommendations for venues and vendors. Flexible with upbeat demeanor and commitment to client satisfaction.

Overview

5
5
years of professional experience

Work History

Team Leader

Little Sparrow
09.2023 - Current
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Assisted in recruitment to build team of top performers.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Lead Service Trainer

5Church Buckhead
04.2022 - 07.2023
  • Instructs kinesthetic, auditory, visual, and logic training to newly hired team members.
  • Provides hospitality to guests through the expansion of wine and beverage knowledge, food expertise, artistic contributions, and engaged service.
  • Promotes marketing skills through social media outlets.
  • Serves as a liaison between team members and management.
  • Develops department training programs to provide employees knowledge and tools necessary to improve personal performance and development.
  • Works with departmental management to create individual training plans for service staff.

Service Manager

Blaqhaus Atlanta
12.2020 - 05.2022
  • Managed monies for franchise ranging from distribution companies to employees.
  • Collected information daily in order to complete inventory.
  • Created work schedules to accommodate flexibility and structure at franchise.
  • Conversed with multiple technical companies to ensure systems were actively operated.
  • Delegated multiple tasks to employees throughout the shift to promote a proactive environment for patrons as well as team members.
  • Purchased adequate quantities of food, beverages, equipment and supplies.

Education

Bachelor of Science - Forensic Science

Clayton State University
Morrow, Georgia
05-2027

Skills

  • Leadership

  • Communication

  • Critical Thinking

  • Multi-tasking

  • Microsoft Office

  • Marketing

  • Recruiting

  • Hospitality

  • Service Management

  • Team and Goal Oriented

Timeline

Team Leader

Little Sparrow
09.2023 - Current

Lead Service Trainer

5Church Buckhead
04.2022 - 07.2023

Service Manager

Blaqhaus Atlanta
12.2020 - 05.2022

Bachelor of Science - Forensic Science

Clayton State University

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KELLI WILLIAMS