Kelly FLOWERS
Brunswick
Summary
Dedicated Licensed Practical Nurse professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
26
26
years of professional experience
Work History
Director of People Services
Compass Surgical Partners
04.2023 - Current
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Facilitated cross-functional collaboration for improved decision-making processes within the organization.
- Increased company revenue by streamlining processes and implementing cost-saving measures.
- Fostered culture of innovation, encouraging development of cutting-edge solutions.
- Pioneered adoption of sustainable practices, leading to industry recognition and awards.
- Improved team morale and productivity by implementing comprehensive professional development program.
People Services Manager
DaVita
08.2020 - Current
- Maintain positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintain professional demeanor by staying calm when addressing unhappy or angry team members.
- Define clear targets and objectives and communicated to other team members.
- Deliver feedback to decision-makers regarding employee performance and training needs.
- Coordinate with senior leadership and handled managerial needs by implementing fresh solutions into business strategies.
- Evaluate training program success and presented strategic improvement recommendations to upper management.
- Conduct company-wide town hall meetings to convey updates.
- Provide guidance on policies and procedures to harmonize responses, provide appropriate investigation actions and reach resolution of grievances.
- Work as effective team member while contributing to local and regional HR projects.
- Forecast expected personnel demands and developed forward-thinking approaches to achieve objectives.
Onboarding Program Manager
DaVita, Inc
01.2019 - 10.2020
- FA Prep 365 Onboarding program manager, Interact with Regional Operational Directors, to identify business needs and requirements
- Met with FA Prep 365 Manager and Champion Leaders on regular basis to assess progress and make adjustments
- Coached new Facility Administrators on productivity strategies, policy updates and performance improvement plans to accomplish challenging goals
- Delivered training for Facility Administrators, change management and materials, process and technical controls
- Planned, created, tested, and deployed system life cycle methodology to produce high quality systems to meet and exceed program expectations
- Planned and executed meetings to connect organizational representatives, community members and teammates
- Maintained tight production timetables and quality standards to give audiences exceptional offerings
- Improved success of program by making proactive adjustments to operations
- Oversaw 1 project in 2019 from concept through final delivery for Facility Administrator Preceptors
- Orchestrated smooth and efficient program development by collaborating cross-functionally across departments
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
Facility Administrator
DaVita, Inc
05.2006 - 01.2019
- Lead daily operations of nursing team to achieve quality performance and continuous, efficient functioning through exceptional nursing services
- Utilized management expertise to enhance patient care while cutting extraneous expenses
- Oversee patient scheduling, admission, evaluation and discharge
- Ensured patient's comfort to highest possible degree, while meeting highest level medical care
- Served as chairwoman to multi-disciplinary Continuous Quality Improvement Team, while collaborating with physicians and other health care providers to establish, implement, and maintain quality patient care and services
- Directed, educated, coached and mentored nurses to develop and maintain strong team atmosphere on unit
- Collaborated with Facility Administrator team to develop teamwork and leadership skills.
LPN
Gambro/Davita, Inc
05.1999 - 05.2006
- Lead team of nurses on shift and exercising clinical judgement and decision making about patient needs in terms of their treatment
- Involved in teaching of qualified and unqualified nursing team, including basic and post-basic teammates
- Achieved delicate balance between demands of direct patient care and existing medical resources
- Administered dialysis treatments, medications and orders given from Doctor
- Created safe environment for all patients, visitors and teammates.
Education
BBA - Administration, Concentration Healthcare
College of Coastal Georgia
Brunswick, GA12.2020
Licensed Practical Nurse -
Altamaha Technical College
Jesup, GA12.1998
Skills
- Training Needs Analysis
- Cross-Functional Collaboration
- Program Modification
- Grievance Resolution
- Best Practices and Methodologies
- Clinical Operations Management
- Multidisciplinary Collaboration
- Strong Clinical Judgment
- Clear Patient Communication
- Patient Care
- Transcribing Orders
- Infection Control And Aseptic Procedures
- Chronic Disease Management
- HIPAA Compliance
- Patient Management
- Process Optimization
Timeline
Director of People Services
Compass Surgical Partners
04.2023 - Current
People Services Manager
DaVita
08.2020 - Current
Onboarding Program Manager
DaVita, Inc
01.2019 - 10.2020
Facility Administrator
DaVita, Inc
05.2006 - 01.2019
LPN
Gambro/Davita, Inc
05.1999 - 05.2006
BBA - Administration, Concentration Healthcare
College of Coastal Georgia
Licensed Practical Nurse -
Altamaha Technical College
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