Frances Sheffield
Glennville
Summary
Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.
Overview
21
21
years of professional experience
Work History
General Manager
Parker’s Company
04.2005 - 10.2023
- Led daily operations, ensuring compliance with company policies and procedures.
- Led cross-functional teams in executing promotional events, driving foot traffic and boosting sales revenue.
- Analyzed sales data to identify trends, adjusting strategies to meet changing customer demands.
- Managed financial aspects of the store including budgeting, expense tracking, and payroll administration for optimal cost control.
- Refined staffing schedules based on sales patterns, ensuring adequate coverage during peak hours without excess labor costs.
- Streamlined operational processes to improve overall store efficiency and reduce overhead costs.
- Managed inventory control processes, reducing shrinkage through effective stock management strategies.
- Developed staff training programs to enhance performance and improve customer engagement techniques.
Sales and Operations Manager
Pilot Travel Centers
06.2002 - 04.2005
- Completed comprehensive General Manager training, enhancing leadership and operational management skills.
- Temporarily assumed the role of General Manager in Summerville, SC, managing full truck stop operations for a month until a permanent manager was assigned.
- Led cross-functional teams to implement new customer engagement strategies, improving satisfaction ratings.
- Established key performance indicators (KPIs) to measure success of customer service operations and employee productivity.
- Oversaw vendor relationships, ensuring timely delivery of products and services while maintaining cost controls.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
Education
High School Diploma -
Fulda American High School
German Army Base06-1992
Skills
- Customer Service
- Operations management
- Multi-tasking
- Adaptability
- Problem resolution
- Sales and Budget Goals
- Profit & Loss Statements
- Workforce Management
- Leadership and team building
Accomplishments
- Trained and mentored employees who were promoted to Store Manager positions at other locations.
- Recognized as "Manager of the Year" for three separate years out of 11 locations.
- Achieved a 15-20% increase in inside sales and a 35-46% increase over the previous year’s figures.
- Spearheaded a 45% growth in sales over the previous year, while increasing margin by 10-12%, exceeding company targets.
Timeline
General Manager
Parker’s Company
04.2005 - 10.2023
Sales and Operations Manager
Pilot Travel Centers
06.2002 - 04.2005
High School Diploma -
Fulda American High School