Kelly Hancock
Pelham
Summary
Reliable professional in logistics and materials handling, known for high productivity levels and efficient task completion. Possess specialized skills in inventory management, safe lifting techniques, and equipment operation. Excel in time management, teamwork, and adaptability, ensuring seamless operations in fast-paced environments.
Overview
13
13
years of professional experience
1999
1999
years of post-secondary education
Work History
Wearhouse Associate
Amazon
Pooler
01.2025 - 12.2025
- Operated forklifts and pallet jacks to transport goods within the warehouse.
- Loaded and unloaded packages from delivery trucks efficiently.
- Sorted and organized inventory to maintain warehouse orderliness.
- Maintained cleanliness and organization of work areas consistently.
- Followed safety protocols to ensure a secure working environment.
- Packed and labeled merchandise to prepare for loading and shipment to customers.
- Used pallet jacks to move items to and from warehouse locations.
- Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
- Operated a variety of material handling equipment including electric pallet jacks, hand-held scanners, shrink wrap machines and conveyor systems.
- Assisted in loading finished goods onto delivery vehicles as required.
City Clerk
City of Sale City
Sale City
04.2021 - 12.2024
- Managed city council meeting agendas and minutes for effective communication.
- Assisted in maintaining public records and ensuring compliance with regulations.
- Coordinated local elections and voter registration processes for community participation.
- Responded to citizen inquiries regarding city services and regulations promptly.
- Supported budget preparation by organizing financial documents and reports.
- Collaborated with city departments on policy development and administrative tasks.
- Assisted with clerical duties at city hall by performing copying, scanning, faxing and data entry tasks and scheduling appointments.
- Typed and proofread correspondence, distributed and filed official forms and scheduled appointments.
- Prepared reports, correspondence, executive summaries, agenda and agenda packet materials and processed mail and routed correspondence to correct office or department.
- Served as notary public and issued various permits and licenses.
- Assisted in preparing ordinances and resolutions proposed by governing body for approval, notified legal organization of meetings, dates and times and distributed communications to appropriate parties.
- Provided administrative support to the Mayor and City Council members, including responding to inquiries and requests for information.
- Prepared ordinances, resolutions and proclamations to be executed, recorded, archived and distributed.
- Supported municipal operations by processing financial transactions, reconciling vendor invoices, delivering on-call clerical support to district offices and assisting with month-end accounting.
Library Branch Manager
Pelham Carnegie Library
Pelham
09.2018 - 02.2021
- Managed daily operations and staff schedules at local library branch.
- Developed and implemented community outreach programs to promote library services.
- Supervised library staff, providing training and support for effective service delivery.
- Coordinated events and workshops to engage patrons of all ages in learning activities.
- Maintained library collections, ensuring materials were current and accessible to users.
- Resolved patron inquiries and concerns, fostering a welcoming library environment.
- Managed staff scheduling, hiring and training processes.
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Conducted regular performance reviews for all employees in the branch.
- Monitored financial performance of the branch on a monthly basis.
- Planned work schedules to maintain adequate staffing levels.
- Facilitated weekly meetings with staff members to discuss progress on current initiatives.
- Designed sales and service strategies to improve revenue and retention.
- Cultivated partnerships with local organizations to enhance community engagement initiatives.
Truck Loader
UPS
Cairo
09.2017 - 08.2018
- Loaded packages onto delivery trucks following safety protocols.
- Inspected packages for damage before loading onto vehicles.
- Operated pallet jacks and forklifts to move heavy items safely.
- Collaborated with team members to meet loading schedules consistently.
- Maintained cleanliness and organization of loading areas at all times.
- Followed company policies for hazardous materials handling during loading processes.
- Maximized truck space by loading efficiently.
- Followed safety procedures when handling hazardous materials or operating heavy machinery.
- Unloaded initial shipments and placed on correct delivery trucks.
- Maintained cleanliness of work area at all times by sweeping floors, cleaning up spills.
- Assisted in the organization of the warehouse by placing incoming items in designated areas.
- Secured cargo in trucks with straps, load bars, blocks and other materials.
- Inspected merchandise for damage prior to loading or unloading.
- Adhered to established safety regulations while performing job duties.
- Observed proper lifting techniques when manually loading or unloading freight from trucks.
- Prepared shipments for pickup by labeling and weighing packages.
- Returned unused or empty pallets back to correct warehouse space.
- Checked freight bills against invoices for accuracy before signing off on them.
- Corrected pallets of damaged or mislabeled products to reduce errors and losses.
- Maneuvered trucks into loading or unloading positions, following signals from loading crew and checking that vehicle and loading equipment are properly positioned.
- Participated in team meetings providing input into warehouse processes improvement initiatives.
Residential House Manager
Sunrise Group Home
Port Saint Lucie
03.2013 - 07.2017
- Managed daily operations of group home for residents with diverse needs.
- Coordinated care plans in collaboration with healthcare professionals and families.
- Supervised staff to ensure compliance with safety and health regulations.
- Developed and implemented training programs for new employees and volunteers.
- Facilitated communication between residents, staff, and external service providers.
- Organized recreational activities to promote social interaction among residents.
- Maintained accurate records of resident progress and incident reports.
- Enforced house rules and procedures to foster a safe living environment.
- Conducted regular safety checks and implemented preventive measures as necessary.
- Managed scheduling of staff and contractors, ensuring timely completion of tasks.
- Arranged transportation services for tenants when necessary.
- Offered positive reinforcement and taught life skills regarding chores and cooking techniques.
- Communicated with patients with compassion while keeping medical information private.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Recruited, hired and trained new medical and facility staff.
- Maintained awareness of government regulations, health insurance changes and financing options.
- Kept informed of advances in medicine and computerized diagnostic and treatment equipment.
Education
Monte Vista High School
San Diego, CASkills
- Forklift operation
- Inventory management
- Safety compliance
- Material handling
- Office administration
- Meeting coordination
- Customer service
- Compliance assurance
- Event planning
- Staff supervision
- Problem solving
- Team leadership
- Time management
- Organizational skills
- Data entry
- Database administration
- Policy and procedure modification
- Administrative oversight
- Office management
- Workforce management
- Staff training
- Scheduling coordination
- Human resources
- Employee supervision
- Workflow planning
- Scheduling
- Staff hiring
- Staff management
- Clerical support
- Administrative support
- Performance improvement
- Payroll processing
- Care plan coordination
- Incident reporting
- Activity scheduling
- Client assessment
- Program planning
- First aid and CPR
- Staff training and development
- Behavioral management
- Personal care assistance
- Crisis management
- Client direct care
- Behavioral support
- Resident support
- Activity planning
- Community resources
- Schedule management
- Group home oversight
- Volunteer management
- Multitasking
- Decision-making
- Interviewing skills
- Relationship building
Timeline
Wearhouse Associate
Amazon
01.2025 - 12.2025
City Clerk
City of Sale City
04.2021 - 12.2024
Library Branch Manager
Pelham Carnegie Library
09.2018 - 02.2021
Truck Loader
UPS
09.2017 - 08.2018
Residential House Manager
Sunrise Group Home
03.2013 - 07.2017
Monte Vista High School