Kelly Harrington
Waycross
Summary
Compassionate Veterinary Assistant with practical experience in managing vet clinic operations, patient care, and administrative duties. Strengths include deep knowledge of animal health procedures, strong communication skills to liaise between vets, pet owners, and office staff, and adaptability in high-stress situations. Proven ability to make a positive impact through improved clinic organization and efficiency.
Overview
12
12
years of professional experience
Work History
Receptionist/Vet Assistant
Laurel Oaks Animal Hospital
Kingsland
10.2024 - Current
- Updated and recorded customer or client information to maintain accounts.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Processed financial transactions for clients.
- Provided customer service by answering questions related to pet care and medications prescribed by the veterinarian.
- Maintained cleanliness of exam rooms between appointments.
- Performed routine lab work including blood draws and other specimen collection techniques.
- Cared for hospitalized animals under direction of veterinarian staff.
- Administered injections, immunizations, prescribed medications, and intravenous fluids as instructed by veterinarian.
Veterinary Receptionist
First Coast Veterinary Emergency
Jacksonville Beach
06.2023 - 01.2025
- Processed financial transactions for clients.
- Provided customer service by answering questions related to pet care and medications prescribed by the veterinarian.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
Lead Customer Service Associate
Wawa
Philadelphia
11.2012 - 09.2020
- Assisted customers with locating merchandise within the store.
- Issued receipts, refunds, credits or change due to customers.
- Processed sales transactions to prevent long customer wait times.
- Counted and balanced cashier drawers.
- Collaborated with other departments to resolve any discrepancies in inventory records.
- Managed returns from vendors and updated appropriate documents accordingly.
Veterinary Technician Assistant
Hickory Veterinary Hospital
Plymouth Meeting
12.2013 - 09.2019
- Cleaned and maintained kennels, holding areas and surgical rooms.
- Maintained inventory of medical supplies in the clinic or hospital setting.
- Stocked supplies and medications in the clinic or hospital setting.
- Monitored post-surgical pet care and administered medication under vet direction.
- Provided nursing care to critically ill animals including administering IV fluids, monitoring blood glucose levels.
- Examined animals for behavioral changes or clinical symptoms indicating illness or injury.
- Sterilized and maintained veterinary care instruments and equipment.
- Restrained and stabilized animals during examination and treatment to prevent injuries.
Education
Certificate - Equine Massage
Hollistic Animal Studies
Online01-2021
High School Diploma -
Springfield Township HS
Oreland, PA06-2009
Skills
- Customer service
- Financial transactions
- Appointment scheduling
- Data entry
- Inventory management
- Office management
- Administrative support
- Laboratory procedures
- Medication administration
- Record keeping
- Client communication
- Animal restraint
Affiliations
I have extensive experience with horses and riding
Timeline
Receptionist/Vet Assistant
Laurel Oaks Animal Hospital
10.2024 - Current
Veterinary Receptionist
First Coast Veterinary Emergency
06.2023 - 01.2025
Veterinary Technician Assistant
Hickory Veterinary Hospital
12.2013 - 09.2019
Lead Customer Service Associate
Wawa
11.2012 - 09.2020
Certificate - Equine Massage
Hollistic Animal Studies
High School Diploma -
Springfield Township HS
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