Kelly Kenney
Griffin
Summary
Experienced body shop and office manager with 17 years of business leadership management, operations, and estimating rolls. Deep understanding of regulatory compliance and meticulous recordkeeping. Demonstrate success in fostering, strong, professional relationships with colleagues, staff, clients, and Insurance companies to ensure seamless claims processing. Adept in repair estimating and customer service. Proven track record in enhancing shop efficiency and establishing quality control standards. Strong problem-solving skills complemented by attention to detail. Proficient in managing both administrative and technical teams, adept at working autonomously as a leader or collaboratively within a team enrolment.
Overview
18
18
years of professional experience
1
1
Certification
Work History
SUPPORT AUTO GHRN ADMIN, REMOTE TRAINEE
ALLSTATE INSURANCE COMPANY
10.2024 - 03.2025
- Learned new materials, processes, and programs quickly.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Attended training courses to build understanding of processes, techniques, and industry.
- Supported departmental tasks to increase understanding of industry processes.
SHOP MANAGER
KENNEY'S COLLISION CENTER
01.2007 - 07.2022
- Spearheaded startup operations and developed comprehensive operational procedures and workflow plans.
- Enhanced shop efficiency by streamlining repair processes and allocating tasks effectively.
- Appraised a diverse range of vans,light truck, and passenger cars.
- Conducted thorough inspections on damage vehicles and provided accurate repair cost estimates.
- Established rigorous quality control standards to ensure consistent delivery of high-quality repairs for all customers.
- Ensured timely completion of projects by closely tracking progress against deadlines and adjusting resources as needed.
- Optimized scheduling procedures for both employees and customer appointments to improve overall efficiency within the shop operations.
- Developed strong relationships with insurance companies to facilitate seamless claims processing for customers.
- Supervised and managed shop operations and tasks.
- Processed insurance paperwork and prepared estimates to negotiate insurance settlements.
- Examined damaged vehicles to determine degree of structural and mechanical damage.
- Built and maintained good relations with customers, encouraging loyalty and obtaining recommendations.
- Established relationships with automotive industry vendors for subcontracting glass repair, upholstery repair and vinyl decal installation.
Education
High School Diploma -
Griffin High School
GA MLS REAL ESTATE SCHOOL
MORROW, GA.01-2005
Skills
- Repair estimating
- Vehicle inspections
- Customer service
- Insurance claims handling
- Team collaboration
- Problem solving
- Attention to detail
- Documentation and reporting
- Conflict resolution
- Microsoft Office, Outlook, Quick Books,
- CCC Auto Estimating Software
Certification
I-CAR PLATINUM CERTIFIED
Timeline
SUPPORT AUTO GHRN ADMIN, REMOTE TRAINEE
ALLSTATE INSURANCE COMPANY
10.2024 - 03.2025
SHOP MANAGER
KENNEY'S COLLISION CENTER
01.2007 - 07.2022
High School Diploma -
Griffin High School
GA MLS REAL ESTATE SCHOOL
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