KELLY MILLER
MACON
Summary
Experienced professional with expertise in management and customer service. Committed to client satisfaction and revenue growth. Known for strong focus on team collaboration and achieving results. Adaptable to changing needs. Demonstrates exceptional communication skills and strategic planning abilities. Highly valued for reliability and commitment to excellence.
Overview
18
18
years of professional experience
Work History
Regional Account Manager
Atlas Transport & Logistics
03.2017 - 11.2024
- Achieved regional productivity goals by developing strategic plans and executing effective account management practices.
- Established strong client relationships through regular communication, attentive service, and prompt issue resolution.
- Increased revenue by identifying growth opportunities within existing accounts.
- Provided exceptional customer service, leading to increased client retention rates and long-term partnerships.
- Mentored junior account managers on best practices in relationship-building and negotiation techniques.
- Communicated by phone, email and traveled for face to face contact for many accounts.
- Liaised between parent company and independent contractors.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Met with clients to discuss and ascertain needs and tailor solutions.
- Attended monthly Teams meetings and quarterly training meetings.
- Contributed to team objectives in fast-paced environment.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Collaborated with technical and project management teams to ensure timely delivery of products and services, resulting in higher client satisfaction rates.
Front End Manager
Market City Cafe
01.2007 - 03.2017
- Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
- Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
- Maintained strong customer relations and effective customer service standards.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Resolved customer complaints promptly, reinforcing the company''s commitment to exceptional service standards.
- Promoted from cashier to front end manager within two years, demonstrating rapid growth in leadership abilities and operational knowledge.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Enhanced customer satisfaction by streamlining front-end operations and implementing efficient check-out procedures.
- Provided excellent customer service in all interactions, modeling desired behaviors for staff and fostering a culture of continuous improvement.
Education
Management Specialist - Business Management
Central Georgia Technical College
05.2018
Skills
- Territory Management
- Revenue Growth
- Performance Tracking
- Industry Expertise
- Customer relationship development
- Delivery Coordination
- Contract Negotiation
- Account Servicing
- Remote Project Management
- Virtual Meeting Facilitation
- Remote Customer Service and Support
- Analytical Skills
- Territory management
- Performance tracking
- Public speaking
Accomplishments
- Used Microsoft Excel daily for development and proficiency of routing and policies and procedures.
- Office 360 Proficiency
- Supervised team of 40 independent contractors
- Remote Communication Collaboration Tools (e.g, Slack, Zoom, Microsoft Teams
- Technical Certificate for Business Management
- Expertise in Routing Software
Timeline
Regional Account Manager
Atlas Transport & Logistics
03.2017 - 11.2024
Front End Manager
Market City Cafe
01.2007 - 03.2017
Management Specialist - Business Management
Central Georgia Technical College
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