Kelly Mogan
Rydal
Summary
Dynamic customer service professional with extensive experience at Publix, excelling in cash handling and conflict resolution. Proven track record of enhancing customer satisfaction through effective communication and active listening. Skilled in employee training and inventory management, fostering loyalty and trust while ensuring seamless transactions and operations.
Overview
27
27
years of professional experience
Work History
Customer Service Staff
Publix
07.2015 - Current
- Trained new hires on company procedures and best practices for handling customers at the registers and at the customer service desk efficiently and effectively.
- Developed rapport with customers through friendly communication, building trust in the brand and promoting loyalty.
- High volume cash handling responsibilities either by opening and closing the cash office, helping customers by providing them with premier customer service with Money Orders, Western Union transfers, check cashing, gift cards and lottery.
- Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
- Resolved issues for improved customer relations, utilizing active listening and empathy during interactions.
- Facilitated seamless transactions by accurately processing payments, returns, exchanges, or other adjustments using internal systems.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Ensured strict adherence to organizational policies regarding privacy, security, and overall customer safety during all interactions.
Dispatcher
Apple Courier
03.1998 - 11.2008
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Maintained updated and detailed records of calls in physical and electronic database.
- Generated reports to track deliveries and maintain proper records and documentation.
- Data Entry
Education
No Degree - Business Management
Reinhardt College
Waleska, GAEnvironmental Horticulture
Chattahoochee Technical College
Marietta, GASkills
- Customer service
- Cash handling
- Point of sale
- Conflict resolution
- Employee training
- Data entry
- Inventory management
- Communication skills
- Time management
- Active listening
- Customer focus
- Critical thinking
- Customer relations
Timeline
Customer Service Staff
Publix
07.2015 - Current
Dispatcher
Apple Courier
03.1998 - 11.2008
No Degree - Business Management
Reinhardt College
Environmental Horticulture
Chattahoochee Technical College
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