Kelly Owen
Cumming
Summary
Relocated from London, United Kingdom in 2018, I am a loyal and enthusiastic individual seeking new opportunities. Possessing a polite and positive telephone manner, I have strong organizational skills that allow for effective independent work. With a keen eye for detail and exceptional accuracy in proofreading, I consistently deliver high-quality results. Drawing from my experience as a Co-Manager, I have developed confidence in effectively managing teams and showcasing strong team player abilities. Additionally, my excellent customer service skills contribute to providing exceptional support.
Overview
25
25
years of professional experience
Work History
Co-Manager
Timberline Glamping Company
03.2022 - Current
- Managed inventory control, ensuring optimal stock levels while minimizing shrinkage and wastage.
- Resolved customer complaints promptly and effectively, maintaining high levels of customer satisfaction while protecting business interests.
- Ensured compliance with company policies, procedures, and safety regulations by monitoring operations on a daily basis.
- Partnered with other Co-Managers to share best practices, learn from collective experiences, and improve overall store performance.
- Managed scheduling for all employees to ensure adequate coverage during peak periods without compromising labor cost objectives.
- Assisted in the recruitment process by conducting interviews and selecting top-performing candidates who aligned with the company''s values.
- Approved regular payroll submissions for employees.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
School Finance Officer
Forest Bridge School
03.2018 - 08.2018
- Contributed to the effective running of the school under the direction and guidance of the Headteacher and School Business Manager by providing financial and administrative support.
- Managed the school finances including income receipts, invoicing and VAT, and claims procedures.
- Assisted with the accounting procedures and recording of financial transactions on the financial software.
- Supported the Business Manager to ensure that the best value for money is achieved from all purchases.
- Obtained quotes for stationery and office purchases.
- Dealt with queries related to payments and deliveries.
- Checked invoices and expenditure items for accuracy to safeguard against errors.
- Raised cheques and BACS transfers for approved payments to suppliers.
- Covered the School Receptionist during lunch breaks and annual leave.
- Assisted the HR Manager when needed.
Accounts Administrator
Vectis (UK) Ltd
03.2013 - 02.2016
- Implemented new accounting software solutions to improve overall departmental efficiency and data accuracy.
- Maintained accurate records of all transactions, ensuring compliance with company guidelines and local regulations.
- Liaised with sub-contractors to ensure correct accreditation and certification was in place.
- Ensured timely financial reporting through diligent data entry and reconciliation efforts.
- Set up new business accounts on internal systems and processed corporate actions and other adjustments.
Chartered CPD Programme Coordinator
The Chartered Institute of Marketing
10.2009 - 05.2012
- Supported the Members with their continuing professional development (CPD) and Chartered Marketer journey.
- Attended trade shows to promote The Chartered Institute of Marketing (CIM) and the CPD programme.
- Coordinated external CPD accreditation requests.
- Used the CIM brand guidelines to ensure that Chartered members used their designation appropriately.
- Managed multiple email inboxes and telephone enquiries.
- Assisted with the management of the online Chartered Marketer portal.
- Continually investigated new ways that the level of service could be improved.
- Identified and suggested improvements to processes, procedures to help improve the CPD journey.
- Developed and maintained strong working relationships internally and externally throughout the company.
Membership Revenue Coordinator
The Chartered Institute of Marketing
08.2008 - 10.2009
- Processed incoming payments (credit cards, cheques, BACS transfers, direct debits, postal orders and cash).
- Ran the monthly financial reports and processed month end analysis.
- Managed the CIM monthly renewal, suspension and reminder runs.
- Needed extreme attention for detail with a high level of discretion required at all times.
Region & Branch Events Coordinator
The Chartered Institute of Marketing
04.2006 - 08.2008
- Ensured that the CIM regional event booking process ran smoothly and successfully.
- Covered the Team Leader as her second in command.
- Posted event details online.
- Processed event bookings, payments and sent confirmation emails to delegates.
- Proofread web content.
- Arranged for delegate packs to be sent to the event venues.
Administrator/Customer Service Agent
The Chartered Institute of Marketing
03.2001 - 04.2006
- Delivered exceptional customer service in line with department objectives and KPIs.
- Worked in a fast paced, busy environment and met strict deadlines.
- Dealt with multiple inboxes and telephone calls as well as enquiries via post and website submissions.
- Remained calm and professional at all times.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
Database Administrator
Healthcare Data
04.2000 - 03.2001
- Ensured database security with implementation of role-based access control and regular vulnerability assessments.
- Administered, supported, and monitored databases by proactively resolving database issues and maintaining servers.
- Conducted regular audits of data quality, identifying inconsistencies and implementing corrective actions as necessary.
Sales Assistant & Concession Manager
Topshop
11.1999 - 03.2001
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all customers.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
Education
High School GCSE's -
Ryde High School
United Kingdom07-1999
Sage - Sage50 Accounts Level 1
Sage
United Kingdom03.2014
The Fundamentals of Marketing -
The Chartered Institute of Marketing
United Kingdom03.2006
NVQ Level 3 - Customer Service
Edexcel
United Kingdom10.2005
NVQ Level 2 - Business Administration (with Legal elements)
Isle of Wight College
United Kingdom11.1999
Skills
- Staff management
- Schedule preparation
- Customer service
- Data entry
- Customer relations
- Call center experience
- Payment processing
- Professional telephone demeanor
Timeline
Co-Manager
Timberline Glamping Company
03.2022 - Current
School Finance Officer
Forest Bridge School
03.2018 - 08.2018
Accounts Administrator
Vectis (UK) Ltd
03.2013 - 02.2016
Chartered CPD Programme Coordinator
The Chartered Institute of Marketing
10.2009 - 05.2012
Membership Revenue Coordinator
The Chartered Institute of Marketing
08.2008 - 10.2009
Region & Branch Events Coordinator
The Chartered Institute of Marketing
04.2006 - 08.2008
Administrator/Customer Service Agent
The Chartered Institute of Marketing
03.2001 - 04.2006
Database Administrator
Healthcare Data
04.2000 - 03.2001
Sales Assistant & Concession Manager
Topshop
11.1999 - 03.2001
High School GCSE's -
Ryde High School
Sage - Sage50 Accounts Level 1
Sage
The Fundamentals of Marketing -
The Chartered Institute of Marketing
NVQ Level 3 - Customer Service
Edexcel
NVQ Level 2 - Business Administration (with Legal elements)
Isle of Wight College
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