Jeffery Robinson
Whigham,Ga
Summary
Detail-oriented service advisor with expertise in customer relationship management and quality control. Proven ability to coordinate service appointments and resolve inquiries, enhancing overall customer satisfaction.
Overview
21
21
years of professional experience
Work History
Automotive Service Advisor
Action GM
Bainbridge, GA
05.2024 - 06.2026
- Assisted customers in understanding service options and recommended solutions based on vehicle needs.
- Communicated effectively with technicians to relay customer concerns and service requirements.
- Managed follow-up calls to ensure customer satisfaction post-service completion.
- Resolved customer inquiries and complaints promptly, enhancing overall service quality.
- Maintained accurate records of services performed using dealership management software for tracking purposes.
Welder/Fabricator
Thomson Industries
Cairo, GA
02.2020 - 05.2024
- Operated MIG and TIG welding equipment to fabricate high-quality metal components.
- Interpreted blueprints and technical drawings to ensure precise weld specifications.
- Conducted routine inspections of welds for quality assurance and compliance with industry standards.
- Welded in flat, horizontal, vertical, and overhead positions.
- Demonstrated versatility in various welding methods including MIG, TIG, Stick, and Flux Core Welding techniques.
- Inspected welds and checked critical measurements to meet specifications.
- Removed and repaired unacceptable welds with air arc and grinder to meet quality guidelines.
Machine Operator Technician
Riverwood Flooring and Paneling
Whigham, GA
06.2012 - 02.2020
- Operated machinery to produce high-quality flooring products efficiently.
- Monitored production processes to ensure adherence to safety standards and specifications.
- Conducted routine maintenance on equipment, minimizing downtime and enhancing productivity.
- Operated machining equipment safely with team of operators.
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
- Complied with company and OSHA safety rules and regulations.
Technician
Flint River Harley-Davidson
Albany, GA
08.2005 - 06.2012
- Diagnosed and repaired mechanical issues on motorcycles, ensuring optimal performance and safety standards.
- Conducted routine maintenance checks, enhancing vehicle reliability and customer satisfaction.
- Utilized diagnostic tools to troubleshoot electrical systems, enhancing efficiency of repair procedures.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
Education
GED -
Cairo High Scholl
Cairo, GAMotorcycle Specialtist -
Motorcycle Mechanic Institute
Orlando, FLWelder -
Southern Regional Technical College
Bainbridge, GASkills
- Repair recommendations
- Service advising
- Documentation
- Service writing
- Work order management
- Diagnostic tools
- Preventative maintenance
- Automotive terminology
- Customer relationship management
- Quality control
Timeline
Automotive Service Advisor
Action GM
05.2024 - 06.2026
Welder/Fabricator
Thomson Industries
02.2020 - 05.2024
Machine Operator Technician
Riverwood Flooring and Paneling
06.2012 - 02.2020
Technician
Flint River Harley-Davidson
08.2005 - 06.2012
GED -
Cairo High Scholl
Motorcycle Specialtist -
Motorcycle Mechanic Institute
Welder -
Southern Regional Technical College