Kelly Ramirez
Lithia Springs
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Paralegal
Georgia Legal Services Program
09.2023 - Current
Central Scheduler
Hi Tech Medical Park
11.2020 - 02.2022
- Answered average of 115 phone calls and messages per day for physicians’ 4 medical facility’s: scheduling appointments, handling patient inquiries, imaging orders, resolving patient issues, and providing product information
- Verified insurance eligibility
- Analyzed and interpreted X-ray, ultrasound, MRI and CT scan orders to communicate diagnoses to healthcare providers
- Frequently checked patient histories and current information while scheduling follow-ups and other appointments
- Inform patients about medical instructions for Radiology imaging
Patient Services Representative
Advocate Health Care/Advocate Medical Group
07.2019 - 11.2020
- Verified patient’s insurance, demographics and health history to ensure current, accurate information
- Coordinated patient scheduling, check-in, check-out and payments for billing
- Assisted patients to ensure the completeness of necessary medical forms and documentation
- Supported office staff and operational requirements with administrative tasks
- Referred and screen patients to make best use of resources, triage staff and serve community members
- 4/2020 – 9/2020 was assigned to one of their COVID drive through clinics
Education
High School Diploma -
Eureka High School
Eureka, CA06.2016
Skills
- EPIC medical software proficiency
- Organization
- Documentation
- Customer Service
- Medical administrative practices and requirements
- Medical insurance procedures
- Telephone etiquette
- Multitasking capability
- Punctuality
- HIPAA guidelines/requirements
Timeline
Paralegal
Georgia Legal Services Program
09.2023 - Current
Central Scheduler
Hi Tech Medical Park
11.2020 - 02.2022
Patient Services Representative
Advocate Health Care/Advocate Medical Group
07.2019 - 11.2020
High School Diploma -
Eureka High School
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