Kellyann Lobert

Assisting with daily care for patients.

Help patients to cook and clean

Ensure patients took their medications and is well.

• Greeted guests promptly, creating welcoming first impressions and directing inquiries to appropriate hotel services.
• Processed check-ins and check-outs accurately using property management system.
• Resolved guest concerns efficiently, escalating complex issues to maintain service standards.
• Managed reservations, modifications, and cancellations while verifying booking details for accuracy.
• Answered incoming calls professionally, routing requests and providing information on amenities and policies.
• Handled payment transactions, folios, and receipts while maintaining confidentiality and accuracy.
• Supported front desk operations by organizing paperwork, updating records, and maintaining orderly work area.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Scheduled, coordinated and confirmed appointments and meetings.
• Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
• Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
• Collected room deposits, fees, and payments.
• Enhanced customer satisfaction by providing efficient and professional front desk services.
• Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.