Kelly Stewart
Calhoun
Summary
Hardworking and passionate job seeker eager to secure a position with you company. With analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship- building skills. Proficient in using independent decision- making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
31
31
years of professional experience
Work History
Direct Support Professional
Self-employed
Calhoun
08.2024 - 11.2025
- Built strong and trusting rapport with clients and loved ones.
- Provided guidance and support to ensure safety of individuals served.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Followed care plan and directions to administer medications.
- Developed relationships with families of those receiving services to ensure continuity of care.
Customer Advisor II
Concentrix
04.2019 - 08.2025
- Navigated extensive company knowledge base to obtain appropriate solutions for customer service issues
- Resolved customer issues to enable mutually beneficial outcomes and encourage continued cooperation
- Participated in interactive training programs to expand knowledge of company products and policies
- Documented customer interactions in internal database to maintain complete customer service history
- Listened to customers in actively to assess issues and provide accurate information
- Accessed multiple databases to investigate customer questions and concerns
- Used Workday, Zendesk,MS360, & Ridgeline to maintain records of filed complaints and results, as well as other customer service department data
- Answered as many as 100 calls each day focused on answering Any questions and resolving all issues
- Documented customer concerns and inquiry resolutions in internal computer system
- Answered customer service inquiries via telephone, email and chat platform to address customer needs and promote optimum outcomes.
A Mobile Maintenance
Dispatcher
Cartersville
12.2023 - 05.2025
- Maintained updated knowledge through continuing education and advanced training.
- Conducted testing of software and systems to ensure quality and reliability.
- Updated and maintained databases with current information.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Direct Support Professional
Self-employed
Calhoun
04.2014 - 03.2020
- Assisted individuals with daily living activities such as bathing, dressing, and grooming.
- Documented current patient information to update vital signs, behaviors, and eating habits.
- Built strong and trusting rapport with clients and loved ones.
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
Head of Operations ( Project Management
Turfstore.Com
CAlhoun
01.2008 - 01.2012
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Coordinated with department leads to identify and outline solutions to client-specified challenges.
- Monitored daily activities related to ongoing projects, ensuring that tasks were completed on time and within budget.
- Performed periodic reviews of existing processes and procedures, making recommendations for improvements as needed.
- Prioritized needs and delegated assignments to simultaneously handle multiple projects.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Worked effectively in team environments to make the workplace more productive.
Administrative Assistant
Service Chevrolet
01.2008 - 01.2009
- Microsoft l for record-keeping and reporting.
- Took care of all the vehicle's titles.
- Kept all data on all pre-owned vehicles.
Administrative Manager
D & B Auto Sales
Calhoun
01.1995 - 01.2004
- Met with customers to find out what they wanted and the type and amount of budget.
- Executed a filing system to improve document organization.
- I was able to run the business so that a second business could open across town.
- Generated in-house financing for a buy-here, pay-here.
- Accounts payable.
- Accounts receivable.
- Offered office-wide software support and training, troubleshooting issues, and optimizing usage.
- Explained very technical financial information to applicants in easy-to-understand language.
- Handled customer complaints with relative ease by conducting research, listening carefully, and taking appropriate action.
- Established plans and payoffs for customers' loans, prioritizing control of overall costs.
- Assessed aging accounts and initiated collection strategies based on conditions.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Created organizational structures to improve accounting and finance functions.
- Evaluated applications against outline specifications to approve, reject, or recommend adjustments to files.
- Executed vendor setup and payment, administration of bank accounts, and account reconciliations. Engaged with customers to uncover their needs and determine appropriate budget allocations, ensuring tailored solutions.
- Designed and implemented an efficient filing system that significantly enhanced document organization and accessibility.
- Led the business operations successfully, paving the way for a second location to thrive across town.
- Developed innovative in-house financing options for a buy-here, pay-here program, attracting more customers.
Administered accounts payable and receivable with precision, ensuring smooth financial operations.
- Delivered comprehensive software support and training across the office, troubleshooting issues, and maximizing usage effectiveness.
- Translated complex financial concepts into clear, understandable language for applicants, fostering trust and clarity.
- Resolved customer complaints with confidence by conducting thorough research, actively listening, and taking decisive actions.
- Crafted strategic plans and payoffs for customer loans, prioritizing cost control to benefit both the business and the clients.
Analyzed aging accounts and implemented targeted collection strategies tailored to specific conditions.
- Rapidly learned new skills and integrated them into tasks, resulting in improved efficiency and productivity across the board.
- Established robust organizational structures to enhance the functionality of accounting and finance operations.
- Thoroughly evaluated applications against established specifications to make informed decisions on approvals, rejections, or recommendations for adjustments.
- Executed vendor setup and payment processes, managed bank account administration, and conducted meticulous account reconciliations.
Education
Certificate - Business Administration
Alison
Online10-2024
Certificate - Customer Service
Alison
Online10-2024
High School Diploma -
Gordon Central High School
Calhoun, GA1998
North West Georgia Teach
Calhoun, GASkills
- Administrative Duties
- Microsoft Word
- Confidential Records
- Accounts Payable
- Accounts Receivable
- Effective in Written and oral communications
- Client Relations Skills
- Call Control
- Information Tracking
- Call Center
- Quality and control
- Effective Problem Solving
- Records Management
- Proficient In Microsoft Office
- Critical Thinking Skills
- Client Communication
- Ability To Multitask
- Computer Knowledge
- Great Attitude
- Remote office availability
- Organizational skills
- Customer relations
- Clerical support
- Time management
- Attention to detail
Timeline
Direct Support Professional
Self-employed
08.2024 - 11.2025
A Mobile Maintenance
Dispatcher
12.2023 - 05.2025
Customer Advisor II
Concentrix
04.2019 - 08.2025
Direct Support Professional
Self-employed
04.2014 - 03.2020
Head of Operations ( Project Management
Turfstore.Com
01.2008 - 01.2012
Administrative Assistant
Service Chevrolet
01.2008 - 01.2009
Administrative Manager
D & B Auto Sales
01.1995 - 01.2004
Certificate - Business Administration
Alison
Certificate - Customer Service
Alison
High School Diploma -
Gordon Central High School
North West Georgia Teach
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