KELLY VU
Duluth
Summary
SDR with proven track record in supporting sales teams and enhancing customer relations. Known for reliability and ability to adapt to changing needs, contributing to team success and achieving results. Possesses excellent communication and organizational skills.
Overview
5
5
years of professional experience
Work History
Sales Assistant & Demand Generation Representative
Kanso Software
07.2023 - Current
- Met and exceeded sales targets consistently, with an average of 250 calls, and 5 meetings scheduled per week, which converted to 10 qualified pipeline opportunities per quarter.
- Assisted Account Executives to ensure smooth meeting hand-offs and pipeline accuracy.
- Utilized CRM and sales engagement tools such as Pipedrive, RingCentral, and Apollo to track sales pipelines, manage deals, and promote engagement.
- Engaged with public housing Executive Directors and VP decision-makers, tailoring outreach to their unique business challenges.
- Attended trade shows and continuous training to stay updated on leads, industry trends, policy changes, and competitor news.
- Collaborated with marketing team to create engaging social media content, driving online engagement and presence in the public housing world.
Personal Injury Paralegal
Law Office Of Wie
03.2023 - 07.2023
- Collaborated with attorneys and case managers to develop persuasive case strategies, resulting in favorable settlements for clients.
- Optimized workflow within the paralegal team through effective delegation of tasks according to individual skill sets.
- Expedited negotiations with insurance adjusters for fair compensation, leading to higher client satisfaction rates.
- Improved communication between clients and attorneys by maintaining clear channels of correspondence and promptly addressing concerns.
Pharmacy Technician
Walgreens
06.2021 - 12.2022
- Typed scripts, filled medications, and sold prescriptions to patients with 98% accuracy.
- Communicated with patients about COVID-19 and Influenza A/B test results by phone and email.
- Made phone calls to patients and healthcare providers to confirm prescription orders, refills, and therapies.
- Processed insurance claims for private and government-funded plans.
- Managed drug inventory by recording on-hand supply and expiration dates.
Medical Office Receptionist
M2 Primary Care
02.2020 - 06.2021
- Welcomed patients and visitors, answered phone calls, and answered patient questions.
- Scheduled in-office and telehealth appointments and followed up with 40+ patients on a daily basis.
- Used medical software eClinicalWorks to record appointments, make schedule blocks for meetings, and fax medical documents.
- Communicated with other parties via phone, encrypted email, and fax.
Education
Associate of Arts - General
St. Petersburg College
Clearwater, FL05.2019
Bachelor of Science - Health Science
University of South Florida
Tampa05-2022
Skills
- Cold calling and objection handling
- Sales target achievement
- CRM proficiency
- Systems and software expertise
Timeline
Sales Assistant & Demand Generation Representative
Kanso Software
07.2023 - Current
Personal Injury Paralegal
Law Office Of Wie
03.2023 - 07.2023
Pharmacy Technician
Walgreens
06.2021 - 12.2022
Medical Office Receptionist
M2 Primary Care
02.2020 - 06.2021
Associate of Arts - General
St. Petersburg College
Bachelor of Science - Health Science
University of South Florida
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