Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Kelsey Benoot

Atlanta,GA

Summary

Dynamic business development leader with a strong track record of driving revenue growth and securing long-term deals in tech-enabled industries. Achieved a remarkable 40% YoY increase in revenue at SugarCRM, demonstrating expertise in consultative, solution-focused selling. Proven ability to establish trust-based C-level relationships on a global scale and deliver compelling business cases with clear financial ROI to stakeholders. Skilled in effectively communicating complex technical concepts, such as AI-driven sales tools, and translating them into tangible business benefits. Demonstrated strategic planning and scaling sales processes, leading teams to expand into new markets. Passionate about sustainability and innovation in manufacturing, with a strong commitment to mission-driven initiatives. Willing to extensively travel to spearhead business development efforts and implement new technologies on an international level. Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Manager, Business Development Americas

SugarCRM
02.2024 - Current
  • Revenue Growth: Accelerated regional revenue +40% YoY by refining sales strategies, streamlining sales processes, and expanding key enterprise accounts
  • Strategic Initiatives: Spearheaded cross-functional programs with Marketing, Product, and Customer Success teams, driving a 25% improvement in lead conversion rates within six months
  • Executive Relationships: Built and maintained strong relationships with client C-level executives, leading to higher customer retention and multi-year contract renewals
  • Presented data-driven business cases (ROI, cost-benefit analyses) that secured buy-in for long-term deals
  • Expansion & Scaling: Developed scalable enterprise expansion plans and partnership proposals, securing new high-value accounts and laying groundwork for global deployment of solutions
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.

Business Development Team Lead

SugarCRM
08.2022 - 02.2024
  • Team Leadership: Coached and mentored a high-performing BDR team (8 reps), boosting overall team productivity by 30% through targeted training, playbook development, and CRM workflow automation
  • Sales Optimization: Designed and launched personalized outbound campaign strategies, reducing the average sales cycle by 20% and improving win rates on key deals
  • Technology Adoption: Led the adoption of AI-driven sales automation tools for prospecting and lead nurturing, streamlining outreach and enhancing customer engagement quality
  • Recognition: Consistently exceeded team pipeline and conversion targets; promoted to Manager role for exemplary performance, customer-centric approach, and strong leadership contributions

Business Development Representative

SugarCRM
02.2021 - 08.2022
  • Pipeline Growth: Drove a 25% increase in qualified pipeline value by securing high-value meetings with enterprise prospects and diligently managing long sales cycles to conversion
  • Account Expansion: Aligned SugarCRM solutions with customers’ growth objectives and industry trends, expanding key accounts and contributing to significant recurring revenue gains
  • Consistently met or exceeded sales targets, contributing significantly to the overall success of the team.
  • Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
  • Refined sales pitch techniques based on ongoing evaluation of results, continuously adapting and improving for optimal outcomes.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.

Business Development Manager

U.S. Legacy Co.
02.2020 - 02.2021
  • New Revenue Generation: Generated a 30% revenue uplift in under one year by implementing strategic prospecting tactics and building relationships in key customer segments
  • Client Retention: Improved client retention by 25% through tailored solution offerings and enhanced customer success follow-ups, ensuring long-term satisfaction and loyalty
  • Market Expansion: Initiated targeted marketing campaigns and market research to identify new business opportunities, expanding the sales pipeline with qualified leads
  • Cultivated rapport with client executives and decision-makers, laying the foundation for enduring partnerships

Education

High School Diploma -

Utica High School
Shelby, MI
2013

Coursework - Cosmetology

Paul Mitchell The School
Sterling Heights, MI

Skills

  • B2B Sales Expertise
  • Account Strategy Development
  • Pipeline Strategy Implementation
  • Data-Driven Executive Presentations
  • Coaching and Development
  • Technical Proficiency
  • Intelligent Automation Solutions
  • Creative Problem-Solving
  • Time management
  • Decision-making
  • Team leadership
  • Customer relationship management (CRM)
  • Business development
  • Key performance indicators

Accomplishments

  • Earned two promotions in three years at SugarCRM (from BDR to Team Lead to Manager) due to outstanding sales performance and leadership impact on business growth.
  • Consistently surpassed quarterly sales targets and KPI benchmarks, directly contributing to company revenue objectives and market expansion.
  • Recognized for championing innovative tools and approaches (AI automation, CRM optimizations) that improved team efficiency and customer experience.

Certification

  • Sales IQ: Create Pipeline & Revenue Acceleration – Corporate Sales Training Program
  • Social Media Marketing Certification – HubSpot Academy
  • Graphic Design for Presentations – LinkedIn Learning

Languages

English
Full Professional

Timeline

Manager, Business Development Americas

SugarCRM
02.2024 - Current

Business Development Team Lead

SugarCRM
08.2022 - 02.2024

Business Development Representative

SugarCRM
02.2021 - 08.2022

Business Development Manager

U.S. Legacy Co.
02.2020 - 02.2021

High School Diploma -

Utica High School

Coursework - Cosmetology

Paul Mitchell The School
Kelsey Benoot