Kelsey Gordon
Riverdale
Summary
Dynamic and results-driven professional with extensive experience in customer service and teamwork. Proven ability to enhance sales through effective merchandising and problem-solving. Skilled in stocking and receiving, with a flexible schedule to meet business needs. Committed to creating engaging shopping experiences and maintaining operational efficiency.
Overview
10
10
years of professional experience
Work History
Sales Associate
JCPenney
McDonough, GA
09.2025 - Current
- Facilitated promotional activities to enhance customer engagement and drive sales.
- Collaborated with team members to ensure efficient store operations.
- Responded to customer inquiries and resolved issues promptly.
- Maintained cleanliness and organization of the sales floor.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Warehouse Worker
Shipoom
College Park, GA
08.2024 - 08.2025
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 60 pounds.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
Ramp Agent
GAT Airline Ground Support
College Park, GA
04.2018 - 08.2024
- Collaborated with team members to streamline baggage handling operations, enhancing overall performance.
- Operated ground support equipment, including tugs and belt loaders, to facilitate efficient service.
- Maintained organized ramp space, reducing clutter and potential hazards for personnel.
- Supported team efforts in achieving on-time performance metrics for flight departures.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over 5 daily flights.
Sales Associate
Richards Variety Store
Atlanta, GA
05.2018 - 09.2018
- Supported visual merchandising efforts to create appealing product displays.
- Assisted customers in locating merchandise and provided detailed product knowledge.
- Participated in team meetings to discuss sales strategies and performance.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Event Security Guard
Live Nation
Atlanta, GA
03.2016 - 06.2018
- Secured event venues by implementing access control measures and verifying attendee credentials.
- Assisted patrons with inquiries and provided guidance to enhance overall event experience.
- Performed emergency drills and participated in training to prepare for potential crisis situations.
- Maintained clear communication with team members to ensure swift response to emergencies.
- Managed crowd flow and directed attendees to ensure efficient entry and exit from venues.
- Permitted entry with escort for approved persons into secure locations.
- Scanned incoming and outgoing personnel and packages using hand-held wands and x-ray machinery to protect building, assets, and individuals.
- Checked and verified photo identification prior to granting facility access.
Education
High School Diploma -
Charles R. Drew High School
Riverdale, GA06-2017
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Stocking and receiving
- Merchandise display
- Exceptional customer service
- Outgoing personality
- Flexible schedule
Timeline
Sales Associate
JCPenney
09.2025 - Current
Warehouse Worker
Shipoom
08.2024 - 08.2025
Sales Associate
Richards Variety Store
05.2018 - 09.2018
Ramp Agent
GAT Airline Ground Support
04.2018 - 08.2024
Event Security Guard
Live Nation
03.2016 - 06.2018
High School Diploma -
Charles R. Drew High School