Kelsey Gordon
Riverdale
Summary
Dynamic and results-driven professional with extensive experience in customer service and teamwork. Proven ability to enhance sales through effective merchandising and problem-solving. Skilled in stocking and receiving, with a flexible schedule to meet business needs. Committed to creating engaging shopping experiences and maintaining operational efficiency.
Overview
10
10
years of professional experience
Work History
Sales Associate
JCPenney
09.2025 - Current
- Facilitated promotional activities to enhance customer engagement and drive sales.
- Collaborated with team members to ensure efficient store operations.
- Responded to customer inquiries and resolved issues promptly.
- Maintained cleanliness and organization of the sales floor.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Warehouse Worker
Shipoom
08.2024 - 08.2025
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 60 pounds.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
Ramp Agent
GAT Airline Ground Support
04.2018 - 08.2024
- Collaborated with team members to streamline baggage handling operations, enhancing overall performance.
- Operated ground support equipment, including tugs and belt loaders, to facilitate efficient service.
- Maintained organized ramp space, reducing clutter and potential hazards for personnel.
- Supported team efforts in achieving on-time performance metrics for flight departures.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over 5 daily flights.
Sales Associate
Richards Variety Store
05.2018 - 09.2018
- Supported visual merchandising efforts to create appealing product displays.
- Assisted customers in locating merchandise and provided detailed product knowledge.
- Participated in team meetings to discuss sales strategies and performance.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Event Security Guard
Live Nation
03.2016 - 06.2018
- Secured event venues by implementing access control measures and verifying attendee credentials.
- Assisted patrons with inquiries and provided guidance to enhance overall event experience.
- Performed emergency drills and participated in training to prepare for potential crisis situations.
- Maintained clear communication with team members to ensure swift response to emergencies.
- Managed crowd flow and directed attendees to ensure efficient entry and exit from venues.
- Permitted entry with escort for approved persons into secure locations.
- Scanned incoming and outgoing personnel and packages using hand-held wands and x-ray machinery to protect building, assets, and individuals.
- Checked and verified photo identification prior to granting facility access.
Education
High School Diploma -
Charles R. Drew High School
Riverdale, GA06-2017
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Stocking and receiving
- Merchandise display
- Exceptional customer service
- Outgoing personality
- Flexible schedule
Timeline
Sales Associate
JCPenney
09.2025 - Current
Warehouse Worker
Shipoom
08.2024 - 08.2025
Sales Associate
Richards Variety Store
05.2018 - 09.2018
Ramp Agent
GAT Airline Ground Support
04.2018 - 08.2024
Event Security Guard
Live Nation
03.2016 - 06.2018
High School Diploma -
Charles R. Drew High School