Kelsey Hayes
Suwanee
Summary
Over 15 years of customer service skills. I have experience working in an office environment and performing administrative tasks. Excellent communication and organizational skills.
Overview
12
12
years of professional experience
2010
2010
years of post-secondary education
Work History
Office Manager
Georgia Gymnastics Academy
Suwanee
09.2024 - Current
- Managed all enrollment class registrations, and accounts with accuracy.
- Coordinated class schedules and instructor schedules.
- Helped plan and promote special events.
- Coordinated communication between coaches, parents, and staff regarding schedules and updates.
- Trained new staff on office systems and customer service protocols.
- Maintained accurate records of student enrollments and payments in management software.
- Ordered supplies and equipment to maintain adequate inventory levels.
CLIENTS RELATIONS SPECIALIST
Equitax
Berkeley Lake
12.2020 - 02.2023
- Data Entry in Excel
- Invoicing and processed payments
- Used outlook for communication with staff and clients
- Scanned and filed documents
- Made hearing schedule for agents
- Communicated with surrounding Counties
RESERVATION AGENT
Vacation Network, Inc.
Duluth
08.2019 - 12.2020
- Arranged for group hotel bookings in collaboration with sales department
- Prepared customer invoices, accepted payments and processed refund and cancellation requests
- Suggested various packages and amenities to guests
BACKFLOW SALES SPECIALIST
Pine Enterprises, LLC
Suwanee
07.2017 - 07.2019
- Made out test reports for the water meters for local Counties
- Scheduled tests/appointments for customers
- Made inbound/outbound calls
- Filed paperwork
SALES ASSOCIATE/SHIFT LEADER
Kid to Kid
Buford
10.2013 - 04.2017
- Priced children's clothing, tagged, and put them out to be
- Operated a cash register
- Trained sales associates
- Performed banking duties
- Invoicing and processed payments
- Used outlook for communication with staff and clients
- Scanned and filed documents
- Made hearing schedule for agents
- Communicated with surrounding Counties
Education
GED
Skills
- Filing
- Organization
- Time Management
- Problem Solving
- Customer Service
- Outlook
- Microsoft Office
- Analytical Skills
Timeline
Office Manager
Georgia Gymnastics Academy
09.2024 - Current
CLIENTS RELATIONS SPECIALIST
Equitax
12.2020 - 02.2023
RESERVATION AGENT
Vacation Network, Inc.
08.2019 - 12.2020
BACKFLOW SALES SPECIALIST
Pine Enterprises, LLC
07.2017 - 07.2019
SALES ASSOCIATE/SHIFT LEADER
Kid to Kid
10.2013 - 04.2017
GED