Kelsey Herrington
Senoia
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
19
19
years of professional experience
Work History
Revenue Cycle Specialist
D4C Dental Brands
10.2022 - Current
- Increased revenue by identifying and resolving billing errors in a timely manner.
- Served as a liaison between clinical departments, finance, and administration, ensuring smooth communication for proper revenue cycle management.
- Enhanced customer satisfaction by promptly addressing and resolving billing disputes.
- Reached out to insurance companies to verify coverage.
- Contacted responsible parties for past due debts.
- Ensured accurate billing with thorough audits of patient accounts and insurance claims.
- Coordinated patient payment plans, balancing compassion with firmness to ensure timely payments while preserving positive patient relationships.
- Assisted patients in understanding complex billing statements, leading to increased trust between patients and healthcare providers.
- Balanced and reconciled accounts.
- Identified and resolved payment issues between patients and providers.
- Improved patient satisfaction by providing clear, concise explanations of billing procedures and insurance coverage.
Lead Accounting Manager
Troy Logistics
02.2018 - 08.2024
- Managed banking reconciliations and monthly balance sheet statements.
- Managed relationships with external vendors, ensuring timely payments and accurate recording of expenses.
- Tracked business revenue and expenditures and reconciled accounts to maintain high accuracy.
- Generated monthly and quarterly financial statements for executive review.
- Streamlined month-end closing procedures resulting in reduced processing time without compromising accuracy or completeness of the reports generated.
- Reduced discrepancies in financial data with thorough account reconciliations and adjustments.
- Coordinated efforts between the accounting team and other departments to ensure accuracy in interdepartmental transactions recording and proper cost allocation.
- Created and maintained financial databases for data entry, tracking and reporting.
- Achieved timely financial reporting through diligent preparation and analysis of monthly, quarterly, and annual reports.
Front Office Receptionist
D4C Dental Brands
01.2006 - 05.2011
- Reduced wait times for callers, promptly answering phone lines and directing calls as needed.
- Maintained clean reception area to promote positive, professional environment for clients.
- Maintained a high level of professionalism while handling sensitive customer information, ensuring privacy and confidentiality.
- Ensured a welcoming atmosphere for guests with efficient check-in and check-out procedures.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Collaborated with team members for smooth workflow, supporting colleagues during peak hours or absences.
- Contributed to the company''s positive image by consistently delivering exceptional service to clients and visitors.
- Answered multi-line phone system and enthusiastically greeted callers.
- Offered every visitor professional and prompt service, completing check-ins, verifying paperwork and coordinating smooth hand-offs to back staff.
- Scheduled, coordinated and confirmed appointments and meetings.
- Collected room deposits, fees, and payments.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Confirmed appointments, communicated with clients, and updated client records.
- Organized, maintained and updated information in computer databases.
- Resolved customer problems and complaints.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Handled assignments independently with good judgement and critical thinking skills.
Education
No Degree - Early Childhood Education
Kennesaw State University
Kennesaw, GANo Degree - Early Childhood Education
Mercer University
Macon, GAHigh School Diploma -
Eagles Landing High School
McDonough, GA05-2003
Skills
- Claims processing proficiency
- HIPAA compliance
- Professionalism and ethics
- Insurance verification
- Paperwork management
- Verifying insurance
- Analytical problem solving
- Accounts receivable management
- Managing records
- Collecting payments
- Revenue cycle management
- Payment posting
- Teamwork
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Problem-solving abilities
- Excellent communication
- Organizational skills
- Active listening
- Effective communication
- Team building
- Self motivation
Timeline
Revenue Cycle Specialist
D4C Dental Brands
10.2022 - Current
Lead Accounting Manager
Troy Logistics
02.2018 - 08.2024
Front Office Receptionist
D4C Dental Brands
01.2006 - 05.2011
No Degree - Early Childhood Education
Kennesaw State University
No Degree - Early Childhood Education
Mercer University
High School Diploma -
Eagles Landing High School
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