Kelsey Hightower
Bremen
Summary
Empathetic and organized professional with experience in patient access and healthcare support. Proven ability to collaborate with healthcare teams, manage patient information accurately, and adapt to dynamic environments, ensuring seamless patient experiences.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Patient Access Representative
Tanner Health
04.2024 - Current
- Assisted patients with registration and scheduling processes.
- Managed patient information in electronic health record systems accurately, being diligent to make sure patients' personal health information was protected.
- Collaborated with the healthcare team to ensure a seamless patient experience.
- Answered incoming calls, addressing inquiries regarding services and procedures.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
Sales Associate
Bath and Body Works
10.2023 - 11.2024
- Drove sales through exceptional customer service and product knowledge.
- Assisted in maintaining visual merchandising standards to enhance store presentation.
- Processed transactions accurately and efficiently using point-of-sale systems.
- Educated customers on product benefits, promoting loyalty and repeat business.
- Trained new associates on best practices for customer interaction and store operations.
Smoothie Artist
Tropical Joe's Smoothie and Juice Bar
05.2023 - 12.2023
- Crafted customized smoothies based on customer preferences and dietary needs.
- Maintained cleanliness and organization of workspace to ensure food safety compliance.
- Operated blending equipment efficiently to produce high-quality beverages consistently.
- Collaborated with team members to optimize workflow during peak hours, enhancing service speed.
Sandwich Artist
Subway
03.2022 - 08.2022
- Prepared sandwiches according to customer specifications, ensuring quality and freshness.
- Managed inventory levels, minimizing waste through effective stock rotation.
- Trained new staff on sandwich preparation techniques and customer service standards.
- Maintained the cleanliness and organization of workstations to comply with health regulations.
Education
Bachelor's Degree - Nursing
University of West Georgia
Carrollton, Georgia, GA12-2027
High School Diploma -
Bremen High School
Bremen, GA05-2022
Skills
- Multitasking and organization
- Medical terminology
- Healthcare systems navigation
- Strong empathy
- Problem-solving
- Team collaboration
- Attention to detail
- Reliability and dedication
- Customer service
Certification
- Certified Nursing Assistant, Oct. 2024-Oct. 2026
- Basic Life Support (BLS) Provider, Aug. 2024 - Aug. 2026
Timeline
Patient Access Representative
Tanner Health
04.2024 - Current
Sales Associate
Bath and Body Works
10.2023 - 11.2024
Smoothie Artist
Tropical Joe's Smoothie and Juice Bar
05.2023 - 12.2023
Sandwich Artist
Subway
03.2022 - 08.2022
Bachelor's Degree - Nursing
University of West Georgia
High School Diploma -
Bremen High School