Kelsey Latta
Smyrna
Summary
Detail-oriented healthcare operations professional with a strong background in patient documentation and insurance claims processing. Skilled in managing high-volume tasks and enhancing communication among patients, providers, and internal teams. Pursuing a master’s in clinical mental health counseling while supporting medical offices through scheduling and administrative functions. Seeking a remote Healthcare Support role to improve patient care through effective organizational and communication strategies.
Overview
13
13
years of professional experience
Work History
Marketing Consultant
HMK Productions
Atlanta
12.2019 - Current
- Partner with major companies, including L’Oréal, Target, Walmart, and Ulta, to develop branded marketing content.
- Negotiated brand contracts and managed campaign deliverables to ensure alignment with client objectives.
- Analyzed audience engagement and campaign performance to inform strategies that optimized marketing results.
- Delivered virtual consulting services on marketing strategy, branding, and social media growth to enhance client business outcomes.
Video Production Manager
Alexen Academy LLC
Atlanta
05.2025 - 03.2026
- Assisted in video production and editing for educational training courses, contributing to engaging learning experiences.
- Developed marketing strategies and branding guidance for company leadership, enhancing brand coherence and visibility.
- Managed client outreach and communications, fostering relationships and ensuring effective information flow.
- Supported leadership with operational concerns and employee relations reporting.
Administrative Assistant
Ascension Hospice
Stockbridge
03.2019 - 01.2020
- Developed reports, presentations, proposals, and correspondence for leadership, supporting informed decision-making.
- Organized office files and databases, ensuring easy access to administrative documentation.
- Coordinated admissions and discharges through HIS data systems, facilitating smooth patient transitions.
- Submitted patient claims to Medicare and Medicaid.
Medication Aid
Wynnwood Retirement Home
Marietta
08.2016 - 12.2017
- Administered prescribed medications to residents per physician orders and facility protocols, ensuring adherence to treatment plans.
- Monitored residents for side effects, changes in condition, and medication compliance, proactively reporting concerns to nursing staff to facilitate timely interventions.
- Maintained strict compliance with HIPAA regulations and medication safety standards, safeguarding resident confidentiality and medication integrity.
Credit Advisor
Experian
Kennesaw
11.2016 - 08.2017
- Developed credit proposals and renewal packages to streamline approval processes and improve client service.
- Supported credit analysis and underwriting by preparing accurate approval documentation to facilitate decision-making.
- Responded to customer inquiries, clarifying financial services to enhance client understanding and satisfaction.
Home Health Aide
Private Home Health
Kennesaw
06.2013 - 07.2017
- Monitored and reported physical, emotional, and behavioral changes in residents to healthcare staff, facilitating timely interventions.
- Delivered compassionate support and effective communication to residents and families about care needs, enhancing trust and understanding.
- Maintained safe, comfortable environment for elderly residents, promoting dignity and independence in daily activities.
Administrative Assistant
Faith Empowered LLC
Kennesaw
07.2014 - 01.2017
- Coordinated administrative requests and communications for business owner, ensuring effective information flow.
- Scheduled appointments and meetings using administrative software to optimize time management.
- Organized office correspondence and managed client messages to enhance response efficiency.
Education
Master of Clinical Mental Health Counseling - CMHC
LIBERTY UNIVERSITY
Lynchburg, VA03-2026
Bachelor of Science - Political Science
KENNESAW STATE UNIVERSITY
Kennesaw, GA01-2020
Skills
- Patient intake and registration
- Medical documentation
- HIPAA compliance
- Calendar and scheduling software
- Sales and client relations
- Insurance verification
- Microsoft Office applications
- Virtual communication and support
- Medicare and Medicaid claims processing
- Remote administrative support
Leadership And Activities
Junior League Atlanta, Atlanta, GA, Community Sampler, 01/01/24, Present, Collaborated with a team of volunteers to support community programs focused on improving access to healthcare, education, and essential resources for women and children in the Atlanta community., Assisted in organizing community service projects and fundraising efforts while strengthening leadership, teamwork, and community outreach skills.
Timeline
Video Production Manager
Alexen Academy LLC
05.2025 - 03.2026
Marketing Consultant
HMK Productions
12.2019 - Current
Administrative Assistant
Ascension Hospice
03.2019 - 01.2020
Credit Advisor
Experian
11.2016 - 08.2017
Medication Aid
Wynnwood Retirement Home
08.2016 - 12.2017
Administrative Assistant
Faith Empowered LLC
07.2014 - 01.2017
Home Health Aide
Private Home Health
06.2013 - 07.2017
Master of Clinical Mental Health Counseling - CMHC
LIBERTY UNIVERSITY
Bachelor of Science - Political Science
KENNESAW STATE UNIVERSITY