Kelsey O'Brien
Alpharetta
Summary
Adept at driving customer satisfaction and team productivity. I leveraged my time management and complex problem-solving skills, at Hennessy Jaguar Land Rover, to exceed sales targets and mentor new staff, significantly boosting repeat business and staff efficiency. My proactive approach and leadership in fast-paced environments underscore my commitment to excellence and continuous improvement.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Service Advisor/Lead Consultant
Classic Cadillac of Atlanta
11.2024 - Current
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Reduced wait times with efficient coordination of service tasks among technicians.
- Promoted additional services based on individual customer needs, increasing overall revenue without compromising integrity or trustworthiness.
- Contributed to team goals by proactively identifying opportunities for process improvements within the service department.
Service Advisor/Service Manager
Hennessy Jaguar Land Rover of North Atlanta
10.2021 - 09.2024
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
- Maintained a high level of accuracy in claim submissions, resulting in minimal rejections due to incorrect information or incomplete documentation.
- Mentored new hires, resulting in stronger staff development and increased productivity.
BDC Representative/Accountant
RBM of Atlanta-North
11.2020 - 09.2021
- Supported company growth initiatives through participation in marketing campaigns, promotional events, and product launches.
- Assisted management in analyzing performance metrics, identifying areas for improvement and implementing new strategies.
- Maintained detailed records of customer interactions, ensuring consistency in communication and tailored service experiences.
- Handled day-to-day accounting processes to drive financial accuracy.
Lot Manager
Citrin/RBM of Alpharetta
09.2020 - 11.2020
- Maintained attractive, tidy parking lot for dealership.
- Achieved and maintained pristine condition of automobiles on lot and in showroom.
- Accurately logged incoming vehicles, tracking keys and ticket numbers to prevent confusion or misplaced items.
- Maneuvered vehicles into designated areas to maximize parking capacity.
- Provided punctual, polite valet services to uphold professional standards.
Education
High School Diploma -
Alpharetta High School
Alpharetta, GA05-2018
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
Certification
- Automotive Service Excellence Certification (ASE)
Timeline
Service Advisor/Lead Consultant
Classic Cadillac of Atlanta
11.2024 - Current
Service Advisor/Service Manager
Hennessy Jaguar Land Rover of North Atlanta
10.2021 - 09.2024
BDC Representative/Accountant
RBM of Atlanta-North
11.2020 - 09.2021
Lot Manager
Citrin/RBM of Alpharetta
09.2020 - 11.2020
High School Diploma -
Alpharetta High School
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