Kelsey Richardson
Tifton
Summary
Customer service oriented professional able to coordinate workflows and communicate effectively with co-workers, patients, and staff. Follow policies, procedures, and guidelines to ensure consistent quality. Maintain and safeguard patient privacy and confidentiality.
Overview
9
9
years of professional experience
Work History
Shift Leader
Love's Travel Stops & Country Stores Inc.
04.2024 - Current
- Supervised daily operations, ensuring compliance with safety and quality standards.
- Trained and mentored team members on best practices and operational procedures.
- Coordinated shift schedules to optimize workforce efficiency and coverage.
- Implemented process improvements that enhanced workflow and reduced downtime.
- Monitored inventory levels, facilitating timely restocking and minimizing shortages.
- Resolved customer inquiries and issues promptly, maintaining high satisfaction levels.
Customer Service Representative
MDLIVE
08.2023 - 03.2024
- Resolved customer inquiries and complaints through effective communication and problem-solving skills.
- Managed high-volume call center environment while maintaining quality service standards.
- Collaborated with team members to enhance customer experience and streamline processes.
- Trained new staff on company protocols, ensuring consistency in service delivery.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Full Time Student
Ultimate Medical Academy
05.2020 - 08.2022
- Remained self-directed, motivated, and accountable for personal actions.
- Came prepared for class and completed assignments on time.
- Navigated new technology, utilized available resources, and set realistic expectations.
Front Desk Receptionist / Customer Service
Quality Inn
12.2016 - 05.2020
- Checked guests in and out, booked reservations, and handled inbound and outbound phone calls.
- Accepted and posted payments, resolved complaints, and documented customer interactions.
- Provided assistance to management as needed.
Education
Associate of Science Degree - Health Sciences – Medical Administrative Assistant
Ultimate Medical Academy
01.2022
Skills
- Medical Administrative Assistant
- Medical Terminology
- Medical Transcription
- Patient Processing
- Patient Registration
- Medical Records Management
- Check In
- Check Out
- Data Entry
- Release of Information
- HIPAA Compliance
- Medical Laws & Ethics
- CMS 1500 Claim Form
- Billing Cycle
- Claims Appeal Process
- Medical Billing Knowledge
- Third Party Billing
- Medicare
- Medicaid
- HMO
- PPO
- Basic Coding Skills for ICD-10 & CPT
- Insurance Verification
- Anatomy & Physiology
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Customer service focus
Accomplishments
- Dean's List '22
Timeline
Shift Leader
Love's Travel Stops & Country Stores Inc.
04.2024 - Current
Customer Service Representative
MDLIVE
08.2023 - 03.2024
Full Time Student
Ultimate Medical Academy
05.2020 - 08.2022
Front Desk Receptionist / Customer Service
Quality Inn
12.2016 - 05.2020
Associate of Science Degree - Health Sciences – Medical Administrative Assistant
Ultimate Medical Academy
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