Kelsey Sawyer
Dallas
Summary
Motivated and reliable customer service professional with over three years of experience in fast-paced retail and food service environments. Skilled in multitasking, teamwork, and providing exceptional guest experiences. Known for maintaining a positive attitude under pressure and ensuring smooth, efficient operations. Dedicated to delivering excellent service and contributing to a strong, supportive team culture. Ready to bring strong communication skills, attention to detail, and a hardworking mindset to Costco’s high standards of customer satisfaction.
Overview
3
3
years of professional experience
Work History
Barista
Starbucks
Kroger
02.2025 - Current
- Delivered friendly and efficient customer service in a fast-paced, high-volume environment.
- Prepared handcrafted beverages and food items to company standards, ensuring consistency and quality.
- Maintained a clean and organized workspace, adhering to all health and safety regulations.
- Handled cash, mobile, and credit card transactions accurately and efficiently.
- Worked collaboratively with team members to meet store goals and create a welcoming atmosphere.
- Adapted quickly to changing customer needs and prioritized multiple tasks with attention to detail.
- Upsold products and promotions to increase customer satisfaction and sales.
Team Member
Shake Shack
North Las Vegas
11.2023 - 12.2024
- Prepared meals, managed drive-thru, and boosted service efficiency and customer satisfaction.
- Handled cashier duties, improved transaction accuracy, and enhanced order distribution.
- Operated IPOS systems, ensuring precise transactions and smooth peak hour operations.
- Excelled in multitasking, balancing cooking and customer service in a fast-paced setting.
- Streamlined teamwork between kitchen and front-of-house, elevating overall service quality.
- Optimized drive-thru operations, reducing wait times and enhancing customer satisfaction. Implemented efficient order processing techniques.
Team Member
Chick-fil-A
North Las Vegas
09.2022 - 11.2023
- Delivered exceptional customer service at Chick-fil-A, mastering food prep and order accuracy.
- Thrived in a fast-paced environment, contributing to team success.
- Operated IPOS systems, ensuring precise transactions and smooth peak-hour operations.
- Improved order processing at Chick-fil-A, reducing wait times and keeping customers happy.
- Consistently exceeded sales goals.
- Built strong team relationships at Chick-fil-A to ensure smooth operations during busy times.
- Took part in cross-training to support multiple roles.
- Followed strict food safety standards at Chick-fil-A and kept the work area clean at all times.
- Trained new team members, helping them develop skills and adapt quickly.
- Maintained a positive work environment to boost morale and productivity.
Education
High school diploma -
Paulding County High School
Dallas, GA05.2021
Skills
- Cashiering (experienced)
- Cleaning (experienced)
- Cash handling (experienced)
- Food service (experienced)
- Food preparation (experienced)
- Meal preparation (experienced)
- Food production (experienced)
- Cooking (experienced)
- Food handling (experienced)
- Serving (experienced)
- Culinary (experienced)
- Kitchen management (experienced)
- Food safety (experienced)
- Catering (experienced)
- Restaurant (experienced)
- Customer service (experienced)
- POS (experienced)
HOBBIES
I have a passion for art and animation. I enjoy the creative process of bringing my ideas to life through drawing and animation, which serves as a wonderful outlet for my self-expression. Additionally, I love to cook and experiment with different recipes. My favorite dishes to prepare are various types of pasta and soups.
Timeline
Barista
Starbucks
02.2025 - Current
Team Member
Shake Shack
11.2023 - 12.2024
Team Member
Chick-fil-A
09.2022 - 11.2023
High school diploma -
Paulding County High School