Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Kelsey Shantil Dawson

Albany,GA

Summary

Experienced professional with a proven track record in customer service, youth development, and administrative support. Known for exceptional communication skills, strong leadership abilities, and unwavering commitment to safety and excellence in dynamic work settings. Passionate about delivering top-notch service and fostering positive relationships with clients, colleagues, and stakeholders. Adept at multitasking and problem-solving to ensure efficient operations and customer satisfaction.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Student Assistant

SEEL Intern
10.2024 - 05.2025
  • Supervisor: Valerie Wallace (229)500-2228
  • Mentor: Valerie Lee (229)500-2222
  • Helped prepare facilities for games and tournaments
  • Aided with general office tasks
  • Communicated with other members of the department on behalf of the supervisor
  • Worked with other interns on various assignments
  • Responded to/sent out specific emails
  • Organized schedules for particular events and programs
  • Create class assignments
  • Keep classrooms and computer labs clean

PT Support Lead Manager

Five Below
06.2024 - 01.2025
  • Supervisor: Brittney Ransom (229)778-7501
  • Count safe and count all ACO registers before and after the shift
  • Supervises employees and customers
  • Ensure the store is cleaned and stocked
  • Assist all customers in finding items and checking out
  • Assist employees with daily passcode slips and finding their work schedules
  • Assist customers with returns
  • Check emails and zipline messages

Sales Associate

Five Below
02.2024 - 06.2024
  • Supervisor: Brittney Ransom (229)778-7501
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Managed returns, exchanges, and refunds per store policy.
  • Prepared merchandise for the sales floor by pricing or tagging.
  • Solved customer challenges by offering relevant products and services.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining high product knowledge.

Summer Camp & After School Counselor

Albany Area YMCA
05.2023 - 02.2024
  • Supervisor: Tonya Davis (229)436-0532 ext.231
  • Managed a safe and inclusive environment, promoting respect and understanding among diverse groups of students.
  • Built productive, lasting connections with individual students.
  • Organized fun and educational activities to enhance students'' creative thinking and problem-solving skills.
  • Developed strong relationships with parents and guardians, maintaining open communication about student progress and behavior.
  • Supported general education, special education and English language learners in unique personal challenges.
  • Continually assessed program effectiveness and made adjustments as needed to ensure the optimal learning experience for all students.
  • Improved learning with well-crafted lesson plans focusing on literacy and numeracy.
  • Organized and led outdoor activities that promoted physical health and teamwork among students.

Cashier

Save A Lot
03.2022 - 01.2023
  • Supervisor: Melissa Price (229)890-2501
  • Greeted customers entering the store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Supported marketing initiatives by setting up and maintaining promotional displays.
  • Conducted inventory counts by adding each item in stock and documenting it in the computer system.
  • Responded promptly to requests for assistance, spills, and customer inquiries.
  • Used POS system to enter orders, process payments, and issue receipts.

Education

Bachelor of Science - Health And Human Performance Sports Medicine

Albany State University
Albany, GA
05-2026

Associate of Science Degree - undefined

Albany State University
Albany, GA
07.2024

High School Diploma -

Colquitt County High School
Moultrie, GA
05.2022

Skills

  • Administrative tasks
  • Student relations
  • Project management
  • Leadership qualities
  • Computer and Microsoft office skills
  • Strong work ethic and dependable
  • Interpersonal and communication skills
  • Collaborative and Team-oriented
  • Organizational and planning skills
  • Communication and interpersonal skills
  • Collaboration and teamwork
  • Punctual and dependable

Accomplishments

  • Full-Time Student Dean’s List, 2024 & 2025
  • Health Science Pathway & Human Performance Major, GPA 3.5+ 2025
  • Highest Ranking Student (4.0 GPA), 2024
  • Scholar Athlete, 2018–2022
  • JV Most Valuable Player, 2018–2019
  • Best Defensive Player, 2018–2019

Certification

  • Adult and Pediatric First Aid/CPR/AED September 2021, Expires 2023
  • Nationally Certified Phlebotomy Technician, CPT(AAH) January 2023, Expires January 2024

Languages

English
Full Professional

Timeline

Student Assistant

SEEL Intern
10.2024 - 05.2025

PT Support Lead Manager

Five Below
06.2024 - 01.2025

Sales Associate

Five Below
02.2024 - 06.2024

Summer Camp & After School Counselor

Albany Area YMCA
05.2023 - 02.2024

Cashier

Save A Lot
03.2022 - 01.2023

Associate of Science Degree - undefined

Albany State University

Bachelor of Science - Health And Human Performance Sports Medicine

Albany State University

High School Diploma -

Colquitt County High School

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Kelsey Shantil Dawson