Summary
Overview
Work History
Education
Skills
Timeline
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Kelsie McNeal

Hephzibah

Summary

Experienced medical support professional with strong focus on patient interaction and administrative efficiency. Adept at managing appointments, handling patient inquiries, and coordinating with medical staff. Known for effective collaboration and reliability in fast-paced environments. Skilled in using medical software systems, maintaining patient records, and ensuring welcoming atmosphere.

Overview

9
9
years of professional experience

Work History

Front Desk Medical Receptionist

Georgia Carolina Orthopedics
03.2023 - Current
  • Managed front desk operations to optimize patient experience and streamline processes.
  • Checked in patients, verifying insurance information for accuracy.
  • Collected account balances and established payment plans for clients efficiently.
  • Maintained organized work area to promote operational efficiency.
  • Provided exceptional customer service by promptly addressing patient inquiries.
  • Sorted previous day fee slips for appropriate departmental distribution.
  • Answered phone calls and contacted patients as necessary to ensure effective communication.

Medical Receptionist

Augusta Urology Associates
10.2021 - 03.2023
  • Greeted and checked in patients to ensure smooth clinic operations.
  • Updated patient information in system for accurate record-keeping.
  • Collected copays, enhancing financial processes.
  • Inserted insurance details into system to verify coverage.
  • Answered phone inquiries, providing prompt assistance to patients.
  • Facilitated signing of procedure consent forms for compliance.
  • Ensured procedure notes were included in patient charts for thorough documentation.
  • Maintained clean and organized workspace to promote efficiency.

Administrative Assistant

Southern Management Corporation
10.2019 - 10.2021
  • Managed customer inquiries, complaints, and billing questions efficiently.
  • Handled refinances and applications to ensure timely processing.
  • Located resources for effective problem resolution.
  • Maintained cleanliness and functionality of work area to promote productivity.
  • Demonstrated strong phone etiquette while interacting with customers.
  • Scheduled payment dates and appointments to enhance customer service.
  • Executed nightly close-out procedures accurately.
  • Utilized Microsoft Word and Excel to improve documentation and reporting.

Bookkeeper

KJ's Market
01.2017 - 10.2019
  • Achieved Cashier of the Quarter award for exceptional service at Kj's Market.
  • Transitioned to bookkeeping and customer service role, enhancing operational efficiency.
  • Handled customer inquiries, complaints, and billing questions to ensure satisfaction.
  • Sourced solutions for complex issues to expedite problem resolution.
  • Prioritized customer focus to improve overall service quality.
  • Maintained cleanliness and functionality of work area for optimal productivity.
  • Supervised front-end employees to ensure consistent focus on customer needs.

Education

High School Diploma - undefined

Cross Creek High School
05.2019

Skills

  • Professional communication
  • Typing skills
  • Phone manners
  • Organizational effectiveness
  • Collaborative teamwork
  • Stress management capabilities
  • Cash handling skills
  • Fast adaptation to new tasks
  • Medical receptionist experience
  • Insurance processing knowledge
  • EMR system proficiency
  • Front desk responsibilities

Timeline

Front Desk Medical Receptionist

Georgia Carolina Orthopedics
03.2023 - Current

Medical Receptionist

Augusta Urology Associates
10.2021 - 03.2023

Administrative Assistant

Southern Management Corporation
10.2019 - 10.2021

Bookkeeper

KJ's Market
01.2017 - 10.2019

High School Diploma - undefined

Cross Creek High School

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Kelsie McNeal