Kelvin Acosta
Savannah
Summary
Logistics and distribution expert with over 8 years of experience in warehouse operations and supply chain optimization. Proven track record in leading teams in high-volume environments, focusing on operational efficiency and safety compliance. Proficient in warehouse management systems and process improvement methodologies, with strong knowledge of OSHA, DOT, and HAZMAT regulations. Bilingual in English and Spanish, excelling in client relationship management and customer service delivery.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Distributor
Bimbo® Bakeries USA
Pooler
02.2017 - Current
- Streamlined distribution processes for improved efficiency and reduced delivery times.
- Collaborated with suppliers for timely product deliveries, ensuring client satisfaction.
- Cost Reduction, Lean/Six Sigma Tools, Performance Metrics, Process Improvement, OSHA/DOT/HAZMAT/FDA Compliance
- Increased customer satisfaction by providing exceptional service and support to distributors.
- Addressed any complaints or issues swiftly, demonstrating a commitment to excellent customer service.
- Developed strong relationships with key accounts, leading to increased repeat business.
- Coordinated logistics for timely delivery of products, significantly reducing wait times for customers.
Sales Associate
Cregger Plumbing
bluffton
04.2010 - 05.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Education
High School Diploma -
Norman Thomas H.s
New York, NY07-2007
No Degree - Computer Engineering
Technical College New York
New York New YorkSkills
- Logistics management
- Simultaneous task execution
- OSHA, DOT, HAZMAT, and FDA compliance
- Sales targets
- Customer service
- Cost reduction strategies
- Customer interaction
- Budgeting and finance
- Staff training and development
- Distribution network optimization
- Supply chain transport
- Inventory management
- Logistics coordination
- Problem solving
Certification
- Google IT Support Professional Certificate - Google.
References
References available upon request.
Timeline
Distributor
Bimbo® Bakeries USA
02.2017 - Current
Sales Associate
Cregger Plumbing
04.2010 - 05.2018
High School Diploma -
Norman Thomas H.s
No Degree - Computer Engineering
Technical College New York