Summary
Overview
Work History
Education
Skills
Timeline
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Kemani Johnson

Kemani Johnson

Albany,MI

Summary

Hi, my name is Kemani Johnson, and I am looking for any available opportunity to learn and grow in a new career. I am professional with strong communication and problem-solving skills, ready to excel in customer service and support roles. Capable of managing high-volume calls, addressing inquiries, and resolving issues efficiently.

I am a valued team player with adaptability and focus on achieving results. Skilled in active listening, empathy, and maintaining composure under pressure. I am great to work with and I am always willing to learn in any new opportunity. I know I would be great fit in any role and in any new opportunity.

Overview

4
4
years of professional experience

Work History

Call Operator

Reel Lyfe Incorporated
10.2022 - 11.2023
  • Achieved high levels of customer satisfaction through empathetic problem-solving and clear communication in a work from home capacity.
  • Managed availability of service through management of shared calendar solution.
  • Retained valuable clients by offering solutions that address their unique concerns while reinforcing brand reputation.
  • Assisted management in developing new procedures for better call handling for work from home employees, resulting in improved efficiency.

CAFÉ ASSOCIATE

SAMS CLUB
06.2022 - 07.2023
  • To provide customers with a great checkout experience
  • To make sure food areas were cleaned and properly stocked up

CASHIER FRONT END ASSOCIATE

NEW SQUARE
03.2021 - 05.2022
  • TO PROVIDE GREAT CUSTOMER SERVICE
  • TO ENSURE STORE WAS CLOSED PROPERLY AND THAT FRONT END WAS PRESENTABLE

CUSTOMER SERVICE/ CASHIER

FIVE BELOW
09.2020 - 01.2022
  • To provide customers with a speedy and friendly checkout service
  • To answer any customer questions

CASHIER/FLOATER

ZAXBY’S
07.2019 - 03.2020
  • To provide clean and accurate duties around the restaurant

Education

HIGH SCHOOL DIPLOMA -

WESTOVER HIGH SCHOOL
05.2019

Skills

  • Great communication
  • Great customer service
  • Attention to detail
  • Typing
  • Time management

Timeline

Call Operator

Reel Lyfe Incorporated
10.2022 - 11.2023

CAFÉ ASSOCIATE

SAMS CLUB
06.2022 - 07.2023

CASHIER FRONT END ASSOCIATE

NEW SQUARE
03.2021 - 05.2022

CUSTOMER SERVICE/ CASHIER

FIVE BELOW
09.2020 - 01.2022

CASHIER/FLOATER

ZAXBY’S
07.2019 - 03.2020

HIGH SCHOOL DIPLOMA -

WESTOVER HIGH SCHOOL
Kemani Johnson