Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kemauri Harvey

Macon,GA

Summary

Experienced in customer service and teamwork, with a strong understanding of operational procedures. Utilizes effective communication skills and multitasking abilities to uphold high service standards. Dedicated to fostering collaborative work environments.

Overview

6
6
years of professional experience

Work History

Crew Member

Burger King
02.2025 - Current
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Assisted other team members to achieve goals.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Assisted in reducing wait times by efficiently managing customer queues during peak hours.
  • Ensured accurate order fulfillment with diligent attention to details while assembling meals.
  • Prepared products following restaurant, health, and safety standards and procedures.

Package Handler

FedEx
01.2025 - 02.2025
  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
  • Contributed to increased productivity by working effectively in high-pressure situations.
  • Collaborated with other package handlers to provide prompt and accurate delivery of orders.
  • Assembled, sealed, and loaded packages into correct trucks.
  • Used hand-held scanners and physical logs to accurately track item movements.

Driver (Seasonal)

UPS
11.2024 - 12.2024
  • Delivery packages out of personal vehicles.
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Delivered goods and products to customer on time and in excellent condition.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
  • Demonstrated strong knowledge of geography and local roads for optimal route selection.

Team Trainer

Taco Bell
05.2024 - 09.2024
  • Led by example in all aspects of work, instilling a strong sense of professionalism and dedication within the team.
  • Trained other employees in customer service, food safety, and performance requirements.
  • Set positive example for team members by providing high-quality, efficient service.
  • Greeted customers with smile and provided friendly service to professionally handle every need.
  • Taught new team members correct procedures for all areas of operations.
  • Trained new employees in specific job requirements.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Operated cash register to ring up final bill and process various forms of payment.

Overnight Stocker

Food Depot
03.2024 - 04.2024
  • Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
  • Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day''s operation.
  • Maintained neat, organized stockroom free of hazards.
  • Maintained a safe working environment by adhering to company safety procedures and promptly addressing potential hazards.

Crew Trainer

McDonald's
09.2023 - 12.2023
  • Studied crew members during work shift to provide feedback and guidance in improving performance.
  • Mentored junior employees to improve performance, food safety, and customer service.
  • Maintained current knowledge of all team position requirements.
  • Mentored new Crew Trainers, sharing best practices for effective instruction and coaching techniques.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Improved order accuracy by closely following preparation guidelines and double-checking orders before serving.

Crew Member

Taco Bell
04.2023 - 09.2023
  • Finna move to another city.
  • Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
  • Enhanced team productivity by maintaining a clean and organized workspace for crew members.
  • Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
  • Became familiar with products to answer questions and make suggestions.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Increased customer satisfaction with prompt and accurate order taking.
  • Maintained high standards of personal hygiene and cleanliness, contributing to healthy dining environment.
  • Accurately operated cash register to process customer payments.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.

Crew Member

McDonald's
07.2022 - 03.2023
  • Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Enhanced customer experiences by quickly addressing and resolving complaints.
  • Fostered positive team environment by assisting coworkers during rush periods.
  • Maintained cleanliness and organization of dining area, leading to improved customer experiences.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Completed milkshakes and ice cream desserts for customers.
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.

Crew Member

Taco Bell
09.2019 - 12.2019
  • Had to move to another city.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Took orders, prepared meals, and collected payments.
  • Worked front counter, drive-thru and other areas.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Maintained cleanliness and organization of dining area, leading to improved customer experiences.
  • Fostered positive team environment by assisting coworkers during rush periods.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Accurately operated cash register to process customer payments.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Ensured accurate order fulfillment with diligent attention to details while assembling meals.
  • Assisted in reducing wait times by efficiently managing customer queues during peak hours.
  • Assisted other team members to achieve goals.
  • Promoted a positive work environment through effective communication and teamwork among staff members.

Education

GED -

Youth Challenge Military Academy
Fort Stewart, GA
06.2021

Skills

  • Point of sale expertise
  • Customer service
  • Warehouse operations proficiency
  • Sales expertise
  • Cash management
  • Shipping & receiving
  • Effective time management
  • Cash handling expertise
  • B2B sales expertise
  • Outside sales
  • CRM software
  • Food Preparation
  • Food Service
  • English
  • Microsoft Excel
  • Computer skills
  • Analysis skills
  • Teamwork and collaboration
  • Multitasking and organization
  • Problem-solving
  • Clear communication
  • Attention to detail
  • Flexible schedule
  • Integrity and honesty
  • Verbal and written communication

Timeline

Crew Member

Burger King
02.2025 - Current

Package Handler

FedEx
01.2025 - 02.2025

Driver (Seasonal)

UPS
11.2024 - 12.2024

Team Trainer

Taco Bell
05.2024 - 09.2024

Overnight Stocker

Food Depot
03.2024 - 04.2024

Crew Trainer

McDonald's
09.2023 - 12.2023

Crew Member

Taco Bell
04.2023 - 09.2023

Crew Member

McDonald's
07.2022 - 03.2023

Crew Member

Taco Bell
09.2019 - 12.2019

GED -

Youth Challenge Military Academy

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Kemauri Harvey