Summary
Overview
Work History
Education
Skills
Certification
CRCR Certified
Languages
Timeline
Generic
Kemberly Johnson-Mattison

Kemberly Johnson-Mattison

Hampton,Ga

Summary

Cordial Patient Access Representative with extensive track record of successfully handling busy medical office tasks to serve diverse populations. Career-minded and organized professional skillful in maintaining patient accounts, arranging immediate medical care and verifying insurance claims. Familiar with medical and clinical terminology coupled with proficiency in MS Office. Compassionate Patient Access Representative well-versed in performing diverse administrative functions for patient care with high degree of diplomacy and problem-solving acumen. Positive and upbeat team player with good communication and time management abilities. Demonstrated extreme attention to detail with accuracy of medical records. Flexible hard worker ready to learn and contribute to team success. Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Patient-focused professional equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals, and policy enforcement. Talented in finding balanced solutions and resolving conflicts. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.

Detail-oriented Patient Access Representative with extensive medical services background and strong work ethic. Managed patient-related accounts receivables at large medical facility and achieved ?% repayment rate. Excellent communications skills and empathetic nature enabled achievement of positive outcomes.

Offering excellent communication and organizational skills, ready to adapt and thrive in healthcare environment. Contributes ability to quickly learn healthcare systems and software, alongside strong customer service skills.

Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.

Dependable Patient Access serving diverse needs of patients through active communication and responsive engagement with healthcare services and policymakers. Skilled at analyzing case files and databases to speed up inquiry response times and guide information through appropriate personnel channels. Maintains highest standards of ethics, professionalism and regulatory compliance to ease common stressors and de-escalate potential conflicts.

Professional and prepared healthcare access professional with strong experience ensuring seamless patient admissions and registration processes. Proven ability to work collaboratively within team to achieve organizational goals and adapt to changing needs. Skilled in patient communication, insurance verification, and data management, providing reliable support in fast-paced environment. Known for maintaining high standards and delivering results.

Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 2 years of relevant work experience to team.

Personable and approachable with positive attitude, dedicated to assisting patients with their healthcare needs. Possesses solid understanding of healthcare systems and demonstrates proficiency in managing patient information and navigating healthcare databases. Committed to making meaningful impact by ensuring smooth patient experience and streamlined access to healthcare services.

Healthcare professional with extensive experience in patient access roles, ensuring smooth patient admissions and accurate data management. Proven ability to collaborate effectively with teams and adapt to dynamic healthcare environments. Known for excellent communication skills and strong attention to detail.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level PAS position. Ready to help team achieve company goals.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Have 2 years experience in Patient Access in the following areas: Wound Care, Mammogram Area, Outpatient, and Sylvan Grove ED.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Patient Access Representative II

WellStar Griffin
12.2022 - Current
  • Applied HIPAA privacy and security regulations while handling patient information.
  • Verified demographics and insurance information to register patients in computer system.
  • Organized and maintained records by updating and obtaining both personal and financial information from patients.
  • Processed patient responsibility estimate determined by insurance at pre-registration.
  • Obtained necessary signatures for privacy laws and consent for treatment.
  • Communicated financial obligations to patients and collected fees at time of service.
  • Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
  • Participated in training sessions to stay updated on healthcare policies and registration software.
  • Collaborated with insurance companies to resolve billing discrepancies and pre-certification issues.
  • Explained various admission forms and policies, acquiring signatures for consent.
  • Handled high volume of incoming calls, providing exceptional customer service to patients and families.
  • Prepared daily reports on registration activities, highlighting areas for improvement.
  • Coordinated with clinical staff to manage patient flow, reducing wait times and improving satisfaction.
  • Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records.
  • Guided patients through the completion of consent and other required medical forms.
  • Contributed to team meetings, sharing insights and strategies for improving patient access services.
  • Addressed patient inquiries and concerns, resolving issues in a timely and empathetic manner.
  • Managed patient check-in process, ensuring accurate data entry of personal and insurance information.
  • Facilitated patient registration, verifying all required documentation is collected and filed properly.
  • Kept patient appointments on schedule by notifying providers of patients' arrival and reviewing service delivery compared to schedule.
  • Provided directions and information to patients and families, enhancing their hospital experience.
  • Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
  • Conducted financial counseling for patients, explaining payment options and assistance programs.
  • Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
  • Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
  • Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
  • Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.

Assistant Manager

Cato's Fashion Store
03.2022 - 12.2022
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Generated repeat business through exceptional customer service.

Customer Service Representative

ACCO Brands
02.2018 - 03.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.

Inspector in Quality Assurance and Quality Control

Ashley Furniture Distribution Center
01.2005 - 02.2018
  • Provided training for new inspectors on proper inspection techniques, tools, and best practices, resulting in improved team performance.
  • Exceeded productivity goals by efficiently prioritizing tasks based on deadlines while maintaining strict attention to detail during inspections.
  • Acted as a liaison between departments to facilitate clear communication regarding product specifications and any necessary adjustments required due to non-conformance findings during inspections.
  • Collaborated with engineering teams for the successful resolution of complex quality issues, ensuring product performance met or exceeded customer expectations.
  • Maintained accurate records of all inspection activities, providing timely reporting to management on key performance indicators related to quality assurance efforts.
  • Completed and processed paperwork and reports outlining proper and improper operations.

Education

High School Diploma -

Ripley High School
Ripley, MS
05-1994

Skills

  • HIPAA Compliance
  • Training Coordination
  • Appointment Scheduling
  • Pre-Admission Requests
  • Financial Procedures Adherence
  • Post-Discharge Care Coordination
  • Insurance Verification
  • Insurance company knowledgeable
  • Multitasking and Organization
  • Quality Assurance
  • Work Quality Evaluation
  • Registration and Admissions
  • Patient Education
  • Customer Service
  • Money Handling
  • Payment Processing
  • Patient Registration
  • Relationship Building
  • Insurance Billing
  • Team Collaboration
  • Medical Terminology
  • Phone and Email Etiquette
  • Flexible Schedule
  • Customer service
  • Insurance verification
  • HIPAA compliance
  • Patient registration
  • Patient check-in
  • Multitasking and organization
  • Appointment scheduling
  • Registration and admissions
  • Phone and email etiquette
  • Medical terminology
  • Healthcare systems navigation
  • Strong empathy
  • Problem-solving
  • Team collaboration
  • Money handling
  • Relationship building
  • Flexible schedule
  • Payment processing
  • Patient education
  • Scheduling diagnostic procedures
  • Friendly and outgoing
  • Customer follow-up
  • Verbal and written communication
  • Policy understanding
  • Medical coding
  • Appointment reminders
  • Patient identity verification
  • Health insurance knowledge
  • Registration and scheduling
  • Attention to detail
  • Caring and empathetic
  • Calm and effective under pressure
  • Insurance verifying
  • Gathering information from patients
  • Patient confidentiality and data security
  • Payment collection
  • Clerical and filing support
  • Documenting and recording information
  • Communicating to patients and families
  • 50 WPM typing speed
  • Benefits explanation
  • Word processing
  • Providing information and resources
  • Reliability and dedication
  • Registration management

Certification

  • CRCR

CRCR Certified

A CRCR certification stands for "Certified Revenue Cycle Representative" and is a credential awarded by the Healthcare Financial Management Association (HFMA) that verifies an individual's expertise in managing the entire healthcare revenue cycle, including patient access, billing, claims submission, and collections; essentially demonstrating their knowledge and skills in optimizing financial processes within a healthcare setting.

Languages

English
Full Professional

Timeline

Patient Access Representative II

WellStar Griffin
12.2022 - Current

Assistant Manager

Cato's Fashion Store
03.2022 - 12.2022

Customer Service Representative

ACCO Brands
02.2018 - 03.2022

Inspector in Quality Assurance and Quality Control

Ashley Furniture Distribution Center
01.2005 - 02.2018
  • CRCR

High School Diploma -

Ripley High School
Kemberly Johnson-Mattison