Ken Cooper

Established their North American offices and warehouses in 2019, while building an effective team and growing the product brand name and influence. When the North American entity was established, there were no sales whatsoever. After nearly six years, North America has now become their largest export country with sales exceeding $30M.

• Delivered exceptional customer service by implementing best practices and fostering a culture of accountability within the organization.
• Developed and executed strategic initiatives to drive business growth, resulting in higher revenues and market share expansion.

When I took over this company in 2015 they were literally stuck in the 1980's; in just about every way. Their sales were steadily decreasing year over year. I implemented new warehouse systems, new CRM systems to manage employee focus, streamlined their logistics system, completely rebuilt their product offerings, while updating all of their marketing tools. Their sales went from approximately $19M to $28M in three and a half years.

• Cultivated a high-performance culture within the organization by setting clear expectations for employees at all levels, providing regular feedback, and recognizing achievement.
• Championed change management initiatives within the organization to ensure smooth transitions during periods of growth or restructuring.
• Collaborated closely with various department heads on strategic planning initiatives to ensure alignment between corporate goals.
• Negotiated favorable contracts with vendors, securing advantageous terms for the company while maintaining strong professional relationships.
• Oversaw business-wide changes to modernize procedures and organization.
• Analyzed industry trends and tracked competitor activities to inform decision making.

When I took over the aftermarket sales for this company they were heavily focused on OEM sales only. This limited their growth and margin. Over the next eleven years, I increased their aftermarket sales from $20M to $280M. This was mainly achieved by adding complimentary product lines that all of their competitors already had. This put them in second place within the industry and increased their market share and margin exponentially.

• Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
• Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
• Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
• Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
• Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
• Leveraged professional networks and industry knowledge to strengthen client relationships.
• Negotiated favorable contracts with vendors for reduced costs and improved service quality.
• Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.