Kenneth Jay-Lynch
Stone Mountain,GA
Summary
Dynamic event and conference management professional dedicated to delivering exceptional experiences through meticulous planning and execution. Possesses versatile skills in project management, problem-solving, and collaboration, consistently driving successful outcomes across diverse environments. A fresh perspective, combined with a steadfast commitment to quality, ensures excellence in every endeavor. Recognized for adaptability and a proactive approach, consistently delivering effective solutions that exceed expectations.
Overview
41
41
years of professional experience
1
1
Certification
Work History
Conference Center Coordinator
The Salvation Army
07.2014 - Current
- Facilitated communication between teams handling catering, audio visual and room setup.
- Oversaw multiple daily duties of mail, ordered supplies, delivered correspondence and oversaw inventory.
- Oversaw conference rooms, directed visitors, managed reservation system, answered questions and coordinated with vendors.
- Coordinated parking for guests and visitors.
- Managed vendor relationships to ensure timely delivery of services and products for conferences.
- Supported administrative tasks including invoicing clients and managing documentation related to event planning.
- Maintained up-to-date knowledge of industry trends and best practices in event planning, applying these insights toward continuous improvement efforts at the conference center.
- Ensured facility readiness by overseeing routine maintenance tasks and addressing any issues promptly.
- Elevated event satisfaction ratings by consistently going above and beyond to accommodate client needs and deliver exceptional service.
- Implemented protocols and procedures to effectively manage planning process.
- Maintained accurate records of event budgets, ensuring cost-effective allocation of resources.
- Trained new employees on conference center procedures, fostering a well-prepared workforce capable of handling diverse tasks effectively.
- Provided exceptional customer service while addressing client concerns and resolving any issues that arose during conferences.
- Contributed to a positive work environment through strong team collaboration, open communication, and mutual support among staff members.
- Handled special requests from event organizers such as room set-up, audiovisual equipment needs, and catering arrangements, ensuring seamless coordination of all elements.
Order Desk Clerk
The Salvation Army
05.2008 - 07.2014
- Supplies and Purchasing Department - Atlanta, GA
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Determine charges for services requested, collect deposits or payments, or arrange for billing.
- Refer unresolved customer grievances to designated supervisors for further investigation and resolution.
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
- Credit Sales, Billing, Invoicing
Manager
Nature's Rainbow Florist
06.2007 - 03.2008
- Retail Florist - Alpharetta, GA
- Resolve customer complaints regarding sales and service.
- Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.
- Determine price schedules and discount rates.
- Review operational records and reports to project sales and determine profitability.
- Monitor customer preferences to determine focus of sales efforts.
- Prepare budgets and approve budget expenditures.
- Direct, coordinate, and review activities in sales and service accounting and recordkeeping, and in receiving and shipping operations.
- Assess marketing potential of new and existing store locations, considering statistics and expenditures.
- Represent company at trade association meetings to promote products.
- Head Floral Designer
- Coordinate Delivery Staff
Manager
B and G Florist
11.2006 - 03.2007
- Retail Florist - Johns Creek, GA United States
- Oversee activities directly related to making products or providing services.
- Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
- Manage staff, preparing work schedules and assigning specific duties.
- Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.
- Determine goods and services to be sold, and set prices and credit terms, based on forecasts of customer demand.
- Locate, select, and procure merchandise for resale, representing management in purchase negotiations.
- Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.
- Manage the movement of goods into and out of production facilities.
- Develop or implement product-marketing strategies, including advertising campaigns or sales promotions.
- Recommend locations for new facilities or oversee the remodeling or renovating of current facilities.
- Plan store layouts or design displays.
- Head floral designer
- Coordinate delivery staff
Assistant Manager
Duluth Flower Shop
03.2000 - 10.2006
- Retail Florist: Duluth, GA United States
- Resolve customer complaints regarding sales and service.
- Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.
- Determine price schedules and discount rates.
- Review operational records and reports to project sales and determine profitability.
- Monitor customer preferences to determine focus of sales efforts.
- Prepare budgets and approve budget expenditures.
- Direct, coordinate, and review activities in sales and service accounting and recordkeeping, and in receiving and shipping operations.
- Represent company at trade association meetings to promote products.
- Lead Floral designer
- Coordinate delivery staff
Manager
Harts and Flowers
06.1995 - 03.2000
- Retail Florist: Sandy Springs, GA Norcross, GA
- Resolve customer complaints regarding sales and service.
- Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.
- Determine price schedules and discount rates.
- Review operational records and reports to project sales and determine profitability.
- Monitor customer preferences to determine focus of sales efforts.
- Prepare budgets and approve budget expenditures.
- Confer or consult with department heads to plan advertising services and to secure information on equipment and customer specifications.
- Direct clerical staff to keep records of export correspondence, bid requests, and credit collections, and to maintain current information on tariffs, licenses, and restrictions.
- Direct, coordinate, and review activities in sales and service accounting and recordkeeping, and in receiving and shipping operations.
- Represent company at trade association meetings to promote products.
- Lead floral designer
- Coordinate Delivery staff
Office Manager
Orchids in the Moonlight
04.1984 - 06.1995
- Retail Florist : Roswell, GA United States
- Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
- Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
- Advise customers of necessary actions and strategies for debt repayment.
- Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.
- Answer customer questions regarding problems with their accounts.
- Develop and interpret organizational goals, policies, and procedures.
- Stay abreast of advances in technology.
- Meet with department heads, managers, supervisors, vendors, and others, to solicit cooperation and resolve problems.
- Recruit, hire, train and supervise staff, or participate in staffing decisions.
- Control operational budget and expenditures.
- Direct daily operations of department, analyzing workflow, establishing priorities, developing standards and setting deadlines.
- Evaluate the organization's technology use and needs and recommend improvements, such as hardware and software upgrades.
- Prepare and review operational reports or project progress reports.
- Floral designer
- Coordinate delivery staff
Education
High School Diploma -
Hayfield Secondary School
Alexandria, VA06.1977
Skills
- Over 30 years retail sales, managerial & customer service
- Proven track record of increased sales, productivity and customer loyalty
- Proficient in multitasking with skill set that adapts well to many different work environments
- 5 years experience in hands on use of the Great Plans accounting systems, Lotus Notes, Excel, Word and PowerPoint
- Lifelong Salvationist
- Active Soldier of The Atlanta Temple Corps
- Expert Knowledge of Product, Inventory Management and Computer Accounting & Operating System of the Supplies and Purchasing Department
- Proficient in both Data Entry and POS systems
- Rapport with the field and THQ Officers and Staff
- Food and beverage management
- Guest relations
- Crisis management
- Space planning
- Customer service
- Problem-solving
- Multitasking and organization
- Adaptability and flexibility
- Event setup and breakdown
- Events logistics management
- Hospitality management
- Schedule management
- Event planning
- Budgeting and finance
- Conference planning
- Conference preparation
- Teamwork and collaboration
- Client relationship development
Certification
ServSafe Manager Cerification
Timeline
Conference Center Coordinator
The Salvation Army
07.2014 - Current
Order Desk Clerk
The Salvation Army
05.2008 - 07.2014
Manager
Nature's Rainbow Florist
06.2007 - 03.2008
Manager
B and G Florist
11.2006 - 03.2007
Assistant Manager
Duluth Flower Shop
03.2000 - 10.2006
Manager
Harts and Flowers
06.1995 - 03.2000
Office Manager
Orchids in the Moonlight
04.1984 - 06.1995
High School Diploma -
Hayfield Secondary School
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